Job Summary:
We are seeking a Front Office Guest Relations Officer to ensure exceptional service for all Shangri-La Circle members and VIP guests, creating memorable hotel experiences.

Responsibilities:

• Take ownership of the experience for Shangri-La Circle members and VIP guests.
• Ensure all guests enjoy the best possible hotel experience through personalized service.
• Provide assistance and support to all guests, addressing their needs and inquiries promptly.
• Engage with guests to enhance their overall experience and build lasting relationships.
• Create exceptional and memorable experiences by anticipating guest needs and preferences.
• Collaborate with other departments to ensure seamless guest service and resolve any issues.
• Conduct guest feedback surveys and implement improvements based on responses.
• Maintain up-to-date knowledge of hotel services, local attractions, and events to offer tailored recommendations.
• Assist in organizing special events and amenities for VIP guests as needed.

Requirements:

• Passionate about hospitality and dedicated to providing outstanding guest service.
• Excellent interpersonal and communication skills, with fluency in English; basic proficiency in Mandarin preferred.
• Previous experience in a similar role within an international 5-star hotel is preferred.
• Strong problem-solving skills and the ability to craft creative solutions for guests.
• Ability to work well under pressure in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Level of Education:
High school diploma or equivalent; degree in Hospitality Management or a related field preferred.

Work Hours:
Full-time, with flexibility to accommodate guest needs.

Experience in Months:
12+ months (1+ year) of relevant experience in guest relations or front office operations.