Front Desk Staff

at PHK Group
Location Dubai, United Arab Emirates
Date Posted February 11, 2019
Category Administration / Front Desk / PA / Secretary
Job Type Full-time


Job Summary:      Looking for dedicated and talented Front Desk Staff in Dubai, United Arab Emirates (UAE)


Job Key Details

  • Welcome guests as soon as they arrive at the hotel
  • Handle guest requests to ensure a comfortable and pleasant stay.
  • Keep the hotel reception area clean and tidy at all times.
  • Perform general office duties including correspondence, emails, filing and switchboard to ensure smooth running of the reception area.
  • Develop excellent relationships with all guests and resolve any complaints or issues quickly to maintain high quality customer service.
  • Make sure all reservations and cancellations are processed efficiently.
  • Stay up to date with room prices and special offers to provide accurate information to guests.
  • Handle customer complaints in an effective and courteous manner, provide or seek solutions as quickly as possible.
  • Manage all routes of reservations to ensure that room bookings are made and recorded accurately.


Job Qualifications and Experience

  • The suitably qualified candidate must have relevant qualifications for this position
  • Significant experience of at least one to two years in the same or related role
  • Must be friendly with a positive attitude
  • Should be able to remain calm during difficult situations or in a very busy environment
  • Excellent interpersonal and communication skills
  • Must be proactive with a pleasant personality
  • Should be a good time manager
  • Expertise in Ms Office suite


Application Procedure:

All qualified candidates are encouraged to upload their recently updated CVs