Front Desk Manager – Night Manager at Beach Rotana
| Published | September 13, 2024 |
| Location | Dubai, United Arab Emirates |
| Category | Chefs / F&B / Housekeeping / Hospitality |
| Job Type | Full-time |
| Industry | Hospitality |
| Responsibilities | Gather guest feedback on hotel services and act on it to enhance satisfaction. Maximize room revenue by upselling and managing room availability during high occupancy. Promote loyalty programs, F&B events, in-house facilities, and partner offers. Ensure accounting and auditing practices comply with policies and regulations. Lead and coach the team to deliver exceptional guest service and colleague satisfaction by following corporate and property standards. |
Description
About the Company:
Rotana Hotels, founded in 1992 in Abu Dhabi, has rapidly grown into one of the leading hospitality brands in the Middle East, Africa, Eastern Europe, and Turkey. With over 100 properties under its management, Rotana offers a diverse portfolio that includes luxury hotels, serviced apartments, and budget-friendly options. The brand is known for its commitment to delivering genuine Arabian hospitality, blending contemporary comforts with regional charm. Rotana properties are designed to cater to both business and leisure travelers, featuring state-of-the-art facilities, exceptional dining options, and comprehensive wellness services. With a focus on quality, innovation, and sustainability, Rotana Hotels continues to expand its footprint, providing memorable experiences for guests worldwide.
Job Summary: We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner
Requirements:
You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Responsibilities:
- Gather guest feedback on hotel services and act on it to enhance satisfaction.
- Maximize room revenue by upselling and managing room availability during high occupancy.
- Promote loyalty programs, F&B events, in-house facilities, and partner offers.
- Ensure accounting and auditing practices comply with policies and regulations.
- Lead and coach the team to deliver exceptional guest service and colleague satisfaction by following corporate and property standards.
Required Skills:
Required Education: Bachelor's Degree
Work Hours: 8 Hours a Day
Experience in Months: 24