Job Summary:
We are seeking dynamic and motivated Front Office professionals to join our team. As a Front Desk Agent, you will be responsible for delivering exceptional, personalized service to guests from check-in to check-out, ensuring a memorable and seamless experience.

Responsibilities:

• Provide prompt, courteous, and personalized service to all guests from arrival to departure.
• Greet guests by name, if known, and escort them to their rooms to ensure they feel welcomed.
• Assist guests with hotel familiarization, local information, and activity inquiries.
• Stay updated on hotel services, promotions, local events, and attractions to respond to guest queries effectively.
• Manage guest check-ins and check-outs, handling all transactions accurately using the Front Office system.
• Maintain guest privacy and confidentiality at all times.
• Monitor room rates and occupancy levels to maximize bookings.
• Resolve guest complaints and issues promptly to ensure satisfaction.
• Accurately process payments, post incidental charges, and maintain cashiering standards.
• Ensure smooth coordination with housekeeping and other departments for special guest requests.
• Assist in up-selling hotel services and rooms to enhance guest experience.
• Follow all hotel policies, procedures, and service standards.

Requirements:

• Degree in Hospitality or related field.
• Previous experience in Front Office or a similar role within a hotel environment.
• Proficiency in English (verbal and written); knowledge of additional languages is a plus.
• Strong interpersonal, communication, and problem-solving skills.
• Familiarity with Front Office systems such as Opera is advantageous.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• A proactive, outgoing personality with a customer-centric approach.
• Ability to work well under pressure and in a multicultural team.
• Excellent organizational skills and attention to detail.