Job Summary:
We are currently looking for dynamic and self-motivated Front Desk Agents who are eager to advance their careers in hospitality. The ideal candidate will provide professional, customer-focused service to ensure a memorable experience for our guests.

Responsibilities:

• Deliver prompt, courteous, and efficient service to all guests, achieving high levels of customer satisfaction through personalized interactions from arrival to departure.
• Greet guests by name upon arrival and escort them to their rooms to create a welcoming atmosphere.
• Conduct in-room and hotel familiarization tours, assisting guests with inquiries regarding hotel activities and local attractions.
• Maintain comprehensive knowledge of hotel information and local services, including operating hours, promotions, events, and nearby attractions, to effectively respond to guest queries.
• Monitor daily rate levels and occupancy to maximize revenue opportunities.
• Accurately process guest accounts from check-in to check-out, ensuring proper posting of all incidental charges using computerized Front Office systems.
• Adhere to Front Desk cashiering standards and comply with all established policies and procedures.
• Safeguard guest privacy by ensuring that no personal information is disclosed.
• Demonstrate a thorough understanding of hotel policies, procedures, and service standards, as well as current hotel facilities and events.
• Handle guest complaints and resolve issues efficiently while maintaining a positive and professional demeanor.
• Assist in training new team members to ensure consistent service delivery.
• Participate in departmental meetings and contribute to the continuous improvement of service standards.

Requirements:

• Degree in Hospitality Management or a related field, with previous experience in the Front Office Department of a hotel.
• Strong written and verbal communication skills in English; proficiency in additional languages is a plus.
• Excellent interpersonal skills with the ability to resolve problems effectively and maintain a positive attitude.
• Computer literacy with experience in property management systems, preferably Opera.
• Ability to work well under pressure in a fast-paced environment, demonstrating strong organizational skills.
• A proactive and customer-driven attitude, with an outgoing, charismatic, and approachable demeanor.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
• Previous experience in a customer service role is an advantage.
• Strong attention to detail and a commitment to delivering exceptional guest experiences.