Job Summary:
We are looking for a dedicated Food & Beverage Supervisor to join our team, providing exceptional customer service to enhance our guests' experiences and ensure a smooth operation in our dining outlets.

Responsibilities:

• Provide professional, customer-focused service to guests, ensuring their dining experience is memorable.
• Acquire in-depth knowledge of the Food & Beverage menu for the assigned outlet to assist and provide recommendations to guests.
• Address customer complaints and queries satisfactorily, ensuring a high level of customer satisfaction.
• Oversee the setup of the outlet for service and supervise operations to ensure smooth execution.
• Direct and guide the service team to ensure all tasks are performed according to established standards.
• Conduct regular training sessions to ensure all colleagues are well-equipped to perform their duties.
• Organize, plan, and control supplies, maintaining concise records of all beverage stock to ensure availability.
• Implement HACCP procedures and ensure compliance with food safety standards.
• Assist in the opening of new outlets and provide insights based on previous experiences.
• Collaborate with the kitchen team to ensure seamless communication and service delivery.
• Monitor and evaluate team performance, providing feedback and coaching to drive continuous improvement.

Requirements:

• Minimum of 2 years of experience in a supervisory role within a 5-star hotel or upscale dining environment.
• Strong understanding of HACCP procedures and their practical application.
• Excellent organizational and multitasking skills with a keen eye for detail.
• Ability to lead, motivate, and develop a diverse team effectively.
• Strong administrative skills with proficiency in inventory management and reporting.
• Exceptional communication skills in English; additional languages are a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A passion for delivering high-quality service and enhancing guest experiences.