Job Summary:
The Guest Service Expert plays a key role in delivering memorable dining experiences for guests by providing a high standard of service. This includes setting up tables, managing guest interactions, assisting the kitchen, and ensuring cleanliness and organization in work areas. The position involves a combination of guest interaction and behind-the-scenes support to ensure a seamless dining experience.

Responsibilities:

• Set and clear tables, ensuring proper table arrangements and cleanliness before, during, and after service.
• Assist guests with menu navigation, providing recommendations, and taking orders in a friendly and professional manner.
• Communicate with kitchen staff to ensure timely delivery of food and drinks to guests.
• Monitor guest satisfaction and promptly address any special requests or concerns.
• Replenish supplies, restock items, and ensure cleanliness in service areas throughout the shift.
• Maintain the cleanliness and organization of the dining area and other service areas by following clean-as-you-go procedures.
• Assist with food and beverage preparation when necessary, including ensuring proper food presentation standards.
• Follow all company policies, including safety, security, and health regulations, and report accidents, injuries, or unsafe conditions to management.
• Adhere to quality assurance expectations and uphold company standards for uniform, personal appearance, and behavior.
• Maintain a positive attitude, develop strong working relationships with team members, and contribute to a collaborative work environment.
• Assist management with other duties as requested, including supporting the team in reaching common goals.

Requirements:

• High school diploma or G.E.D. equivalent.
• Less than 1 year of related work experience in customer service, hospitality, or food and beverage environments.
• Ability to stand, sit, or walk for extended periods and move across uneven or slippery surfaces.
• Ability to move, lift, carry, push, and pull objects weighing up to 50 pounds with assistance.
• Strong communication skills with the ability to engage professionally with guests and team members.
• Ability to multitask and maintain attention to detail in a fast-paced environment.
• No supervisory experience required.