Job Summary:
The Guest Service Expert is dedicated to creating a memorable dining experience for guests by delivering exceptional service and engaging with them throughout their meal. This role involves a variety of responsibilities that ensure guests enjoy their time at our establishment while maintaining a welcoming atmosphere.

Responsibilities:

• Greet guests warmly and guide them to their tables, providing menus and information about specials.
• Set and prepare dining areas, ensuring cleanliness and readiness for service.
• Communicate effectively with the kitchen staff to relay guest orders and special requests.
• Serve food and beverages to guests in a timely and courteous manner.
• Monitor guest satisfaction throughout their meal, addressing any concerns promptly.
• Assist with the clearing and resetting of tables between courses and after guests depart.
• Maintain cleanliness and organization of work areas, including dining spaces and service stations.
• Handle cash and process payments accurately, ensuring all transactions are logged properly.
• Collaborate with team members to ensure a smooth flow of service and a positive guest experience.
• Attend training sessions to enhance service skills and knowledge of menu items.
• Follow all company policies and safety protocols to ensure a safe and enjoyable environment for guests and staff.
• Perform other reasonable job duties as requested by supervisors, contributing to the overall efficiency of the restaurant.

Requirements:

• High school diploma or G.E.D. equivalent preferred.
• Previous experience in a restaurant or hospitality environment is a plus but not mandatory.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Physical capability to stand for extended periods and lift objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance.
• Flexibility to work various shifts, including weekends and holidays.
• Strong attention to detail and ability to follow instructions.
• A positive attitude and willingness to learn and grow within the role.
• Familiarity with food safety standards and practices is advantageous.