Job Summary:

We are looking for a dedicated Food and Beverage Server to provide exceptional service and enhance the dining experience for our guests. You will play a key role in ensuring high standards of service, maintaining cleanliness, and contributing to a positive work environment.

Responsibilities:

• Deliver Food and Beverage service of the highest standard in accordance with departmental procedures and hotel policies.
• Communicate any difficulties, guest comments, or relevant information to your superior promptly.
• Establish and maintain effective working relationships with team members and other departments.
• Attend and actively participate in daily briefings and scheduled meetings.
• Engage in training sessions and continuously seek opportunities for personal and professional development.
• Prepare for service by ensuring:
  • Impeccable grooming and adherence to personal presentation standards.
  • Cleanliness of outlet equipment and proper organization of tools.
  • Polished glassware, flatware, and clean china.
  • Prepared waiter stations and tables set for service.
  • Familiarity with reservations and special occasions.
  • Optimal atmosphere, including music and lighting.
• Provide effective service by:
  • Greeting and seating guests warmly.
  • Explaining daily specials and upselling menu items.
  • Processing food orders accurately and efficiently.
  • Using trays and tray jacks effectively for food service.
  • Handling payment methods with accuracy.
• Execute beverage service by:
  • Upselling and replenishing beverages responsibly.
  • Advising guests on wine selections and serving them appropriately.
  • Promoting and presenting cocktails and other beverages.
  • Ensuring coffee and tea are served hot and in accordance with standards.
• Take prompt and appropriate action to resolve guest complaints effectively.
• Store food and beverage stock following hotel procedures to ensure quality and safety.
• Maintain cleanliness and organization of working areas, including the bar and guest seating areas.
• Engage guests in conversation about food and beverage offerings, enhancing their dining experience.

Requirements:

• Excellent communication skills and a warm, inviting personality.
• Ability to work collaboratively in a team and adapt to various functions.
• Strong problem-solving skills and the ability to think calmly under pressure.
• Willingness to learn and maintain an open-minded approach to feedback and new tasks.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• A passion for food and a curiosity about culinary trends and offerings.
• Basic organizational skills related to restaurant operations and service efficiency.
• Previous experience in a food and beverage role is preferred but not mandatory.
• Knowledge of responsible alcohol service regulations and cocktail preparation is a plus.