Job Summary:
We are seeking a motivated and experienced F&B Captain for our lobby lounge Choix (By Pierre Gagnaire) at InterContinental Hotel® Dubai Festival City. The F&B Captain will ensure seamless service to guests, maintain high standards, and lead the team in delivering an exceptional dining experience in line with InterContinental and Pierre Gagnaire’s standards.

Responsibilities:

• Deliver exceptional guest service in line with InterContinental and Pierre Gagnaire’s standards.
• Resolve guest complaints during shifts and promptly escalate major issues to the Manager on Duty.
• Supervise daily cash handling, banking procedures, and prepare cash flow reports.
• Ensure the proper maintenance and operation of all service equipment.
• Monitor the quality of guest facilities, services, and beverage production, ensuring guest satisfaction.
• Control stock levels, monitor security procedures, and manage inventory efficiently.
• Provide guidance to guests on food and beverage selections and maintain in-depth knowledge of the menu.
• Ensure that all guests' needs are met promptly and professionally, creating a welcoming environment.
• Assist in training and guiding junior staff, ensuring they adhere to service standards.

Requirements:

• Excellent communication skills and the ability to handle pressure with calmness.
• A passion for food and beverage, with a keen interest in trying new things.
• Strong organizational skills and the ability to manage a restaurant operation efficiently.
• Team player with a warm, welcoming personality and a flexible approach to work.
• Knowledge of beverage preparation, including mocktails and hot beverages.
• Ability to supervise a team and maintain service excellence.

Level of Education:

• High school diploma or equivalent; further education in hospitality is a plus.

Work Hours:

• Full-time, flexible working hours including weekends, holidays, and evening shifts.

Experience in Months:

• Minimum 12-24 months of experience in a similar role within a luxury hotel or fine dining environment.