Job Summary:
We are seeking an experienced Executive Housekeeper to lead our Housekeeping team at Atlantis, The Royal. This role involves overseeing all aspects of housekeeping operations, including Rooms, Public Areas, Uniform Room, and Laundry, while ensuring the highest cleanliness and sanitation standards. You will be responsible for strategic planning, leadership, and ensuring exceptional guest satisfaction.

Responsibilities:

• Manage and oversee daily housekeeping operations, including room cleanliness, public areas, laundry, and uniform services.
• Develop and implement strategic plans to ensure housekeeping efficiency and maintain high standards of cleanliness and guest satisfaction.
• Coordinate with other department heads to ensure smooth operations and timely communication on the condition of rooms and public areas.
• Handle guest concerns, complaints, and special requests, ensuring prompt resolution and exceptional service delivery.
• Conduct regular inspections of rooms, public areas, and back-of-house spaces to maintain hygiene standards and address maintenance issues.
• Develop and monitor housekeeping budgets, including inventory management, purchasing supplies, and labor costs control.
• Train, supervise, and motivate housekeeping staff, ensuring adherence to safety, health, and service protocols.
• Foster a positive work environment, promoting teamwork, staff development, and recognition programs.
• Ensure compliance with Forbes 5-star standards, focusing on continuous improvement of service quality.
• Implement and oversee energy conservation and sustainability initiatives within housekeeping operations.

Requirements:

• Minimum of 3-5 years of housekeeping management experience in a 5-star luxury hotel, including 2 years as an Executive Housekeeper.
• Strong leadership, organizational, and communication skills with the ability to manage and motivate a large team.
• Excellent problem-solving abilities with a guest-centric approach to handling complaints and requests.
• In-depth knowledge of housekeeping operations, cleaning techniques, and safety standards.
• Experience in budget management, cost control, and inventory oversight.
• Ability to manage multiple tasks in a fast-paced environment while maintaining high service standards.

Level of Education:
Bachelor’s degree in Hospitality Management or a related field is preferred.

Work Hours:
Full-time, with flexible scheduling including weekends and holidays as required.

Experience in Months:
Minimum 36-60 months of relevant managerial experience, with at least 24 months as an Executive Housekeeper in a luxury hotel.