Job Summary:
We are looking for a motivated and dedicated Duty Manager to oversee daily hotel operations and guest experiences. You will lead a team to ensure high standards of service, resolve guest issues, and support overall hotel performance, while promoting a collaborative team environment.

Responsibilities:

• Lead and manage daily guest interactions, ensuring exceptional service and satisfaction.
• Oversee team performance, providing guidance and development to drive results and maintain hotel standards.
• Handle guest complaints, queries, and suggestions promptly and professionally.
• Coordinate hotel operations, prioritizing tasks and workloads to ensure efficient service.
• Act as the first point of contact for any emergency situations, ensuring guest and staff safety.
• Develop staff skills through coaching and hands-on leadership to enhance service quality.

Requirements:

• Diploma or equivalent education; some college preferred.
• Minimum 2 years of front desk or guest service leadership experience.
• Fluent in spoken and written English; additional languages are an advantage.
• Strong communication, problem-solving, and leadership skills.
• Familiarity with hotel property management systems like Opera is beneficial.
• Ability to stand for long periods and occasionally lift heavy items.
• Flexibility to work evenings, weekends, and holidays.