Duty Manager at The Westin Dubai Mina Seyahi Beach Resort & Marina
| Published | September 2, 2024 |
| Location | Dubai, United Arab Emirates |
| Category | Chefs / F&B / Housekeeping / Hospitality |
| Job Type | Full-time |
| Responsibilities | Guest Check-In and Payment Processing: Verify guest identity, payment method, and assign rooms. Set up accurate accounts and enter Marriott Rewards information. Ensure rates match market codes and secure payments before issuing room keys. Review daily reports and complete cashier/closing reports. Process all payment types, balance receipts, and secure bank at shift start/end. Notify security of any theft reports. Guest Services and Requests: Provide directions and property information to guests. Accommodate and follow up on guest requests, coordinating with staff as needed. Welcome guests, anticipate their needs, and assist with disabilities. Employee Support and Compliance: Assist in training, evaluating, and coaching employees; act as a role model. Maintain positive working relationships and support team goals. Report accidents, ensure personal appearance is professional, and protect company assets. Adhere to quality standards and company policies. Operational Tasks: Enter and locate information using computers/POS systems. Stand, sit, or walk for extended periods; handle light lifting. Perform additional duties as requested by supervisors. |
| Industry | Hospitality |
Description
About the Company:
Marriott International, a leading global hospitality company, boasts a diverse portfolio of over 7,000 properties across 131 countries and territories. Founded in 1927 by J. Willard Marriott, the company has grown from a single root beer stand into a renowned hotel brand encompassing luxury, premium, and select-service categories. Marriott's brands include iconic names like The Ritz-Carlton, St. Regis, Sheraton, and Marriott Hotels. Known for its commitment to quality service, innovation, and sustainability, Marriott prioritizes guest satisfaction and community impact through initiatives like "Serve 360." With a focus on exceptional experiences and global expansion, Marriott remains a cornerstone of the hospitality industry.
Requirements:
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Guest Check-In and Payment Processing:
- Verify guest identity, payment method, and assign rooms.
- Set up accurate accounts and enter Marriott Rewards information.
- Ensure rates match market codes and secure payments before issuing room keys.
- Review daily reports and complete cashier/closing reports.
- Process all payment types, balance receipts, and secure bank at shift start/end.
- Notify security of any theft reports.
Guest Services and Requests:
- Provide directions and property information to guests.
- Accommodate and follow up on guest requests, coordinating with staff as needed.
- Welcome guests, anticipate their needs, and assist with disabilities.
Employee Support and Compliance:
- Assist in training, evaluating, and coaching employees; act as a role model.
- Maintain positive working relationships and support team goals.
- Report accidents, ensure personal appearance is professional, and protect company assets.
- Adhere to quality standards and company policies.
Operational Tasks:
- Enter and locate information using computers/POS systems.
- Stand, sit, or walk for extended periods; handle light lifting.
- Perform additional duties as requested by supervisors.
Required Skills:
Required Education: High school diploma or G.E.D. equivalent.
Work Hours: 8 Hours a Day
Experience in Months: 12
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.