Doorman

at Rotana Hotels and Resorts
Location Abu Dhabi, United Arab Emirates
Date Posted August 17, 2021
Category Chefs / F&B / Housekeeping / Hospitality
Job Type Full-time

Description

Doorman

Khalidiya Palace Rayhaan by Rotana

Abu Dhabi, UAE

Ref: JB4406350

New

Job Description

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

 

As a Doorman you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:

 

  • Offer consistently professional, friendly, warm and engaging service
  • Ensure guests are greeted appropriately upon arrival in a warm manner
  • Open car doors for arriving and departing guests and escort them to the lobby
  • Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
  • Forward all guest complaints or problems to the manager on duty
  • Ensure that an effective handover is made between duty shifts
  • Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
  • Establish, promote and maintain good public relation while meeting or exceeding guest expectations

 

Skills

Education, Qualifications & Experiences

 

 

You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.

 

Knowledge & Competencies

 

 

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

 

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork