Director of Sales

at Accor
Location Dubai, United Arab Emirates
Date Posted August 17, 2021
Category Sales / Marketing / Business Development
Job Type Full-time


Director of Sales


Location Dubai, United Arab Emirates

Category Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing

Welcoming and taking care of others is part of our Group's DNA. In an unprecedented context of sanitary crisis, Accor has taken proactive measures to ensure the safety and well-being of its employees, candidates, clients and partners, including with the creation of the ALL Heartist® Fund devoted to help Group employees and individual partners affected by Covid-19. Accor has also launched the ALLSAFE Cleanliness & Prevention label in our hotels, incorporating some of the most stringent cleaning standards & operational protocols in the world of hospitality. We will get through this together by showing solidarity and humanity. #AccorCares #AllHeartist #HEART4ALL



This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it’s a state of mind.




Hyde Hotels, Resorts & Residences, part of the world-leading Accor group; today announced the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.


Hyde Hotel Dubai Business Bay, a five-star hotel, is set to open in Q4 2021. The 276-rooms, all with balconies, will be a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa – the tallest building in the world.


Hyde Hotel Dubai will feature three incredible culinary experiences including the Mediterranean concept, Cleo Mediterráneo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern. Also on the property will be The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area. The hotel’s public areas, guestrooms and Cleo will be designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge to be designed by Tristan Plessis Studio.




To assist in overseeing and directing the day-to-day operations of the Housekeeping Department as well as in the forward planning of the department.






To assist with the preparation of the yearly revenue & expense budget.

To actively lead the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.

To ensure accuracy of revenue forecasting with most updated segments and market information.

Responsible for Room Sales of managed accounts in all segments including individual and group businesses.



With the guidance of the General Manager, lead the Sales team’s financial, administrative and operational procedures to ensure the annual revenue and expense budgets are achieved.

To prepare accurate administration reports such as sales call schedules, sales call reports, month-end and other reports are submitted on time to the General Manager.

To ensure each member of the Sales team is enrolled in Accelerate Program, each is aware of their incentive goals and updated with their monthly achievements.

To set key performance indicators linked to budget and holding the sales team accountable for results.

To review performance of the sales team, commending strengths and pointing out areas for improvement.



To conduct sales calls with the team.

To implement strategies to run the Sales team in an effective and efficient manner.

To assist Credit Department in following up all outstanding balances of accounts in a timely manner.

To encourage the sales team to cross sell other AccorHotels properties.

To ensure the Sales team is responding to all inquiries within 24 hours.

To organize team building activities to promote team work and camaraderie in the Sales team.

To ensure the Sales team has great relations with all AccorHotels Global Offices.

To personally meet and greet all site inspections in the hotel.

To lead the team in increasing the group conversion ratio of the hotel.

To be updated of all market trends and consult the General Manager for possible actions.

To be knowledgeable of all fire, health, safety, emergency and security procedures in the hotel.

To represent the hotel in trade shows, road shows and business trip to build and maintain strong relationships with clients.

To empower the team to take initiatives in their current roles.

To constantly guide the Sales team, ensuring they are motivated, inspired and loyal.

To build trust and team work among team members.

To assist with recruiting new and developing talents in the team.

To be a good example to all team members in terms of work & life balance, time management and quality of work.

To train, coach and develop the team.

To recognize and celebrate the success of team members in a timely manner.

To implement duties, projects and other assignments assigned by the General Manager



Excellent understanding of luxury market

Excellent understanding of all hotel departments

Professional sales and presentation skills

Knowledge of basic accounting, math skills and analytical capabilities required

Extensive knowledge of sales skills and revenue management

Ability to assess/evaluate employee’s performance fairly

Must have strong interpersonal skills with attention to details

Strong written and verbal communication skills

A leader with a positive attitude

Strategic thinking combined with the ability to move strategy to action

Problem solving skills

Managerial / Leadership skills

Self-motivated, creative and confident, with a highly energetic personality

Creative, independent, and manages stress gracefully

Ability to meet deadlines consistently

Pro-active and taking initiative

Must be organized and ability to work and follow systems and procedures

Must be adaptable to change of strategy, ideas, systems etc.

Must be guest service oriented

Proficiency in organizational planning with the ability to multi-task

Minimum 5 years’ experience in a sales position, preferably at an international 5 star hotel

Degree/Diploma in Hotel Management / Business Administration

Strong knowledge of Opera & Microsoft Office

Understands the local culture and have worked in the region

Fluency in English, written and spoken, is preferred


Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit






Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS