Director of Lifestyle Services – Jumeirah Group & Corporate

at Jumeirah Hotels and Resorts
Published May 22, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities Oversee a team of lifestyle managers, lifestyle assistant managers and guest relationship managers to support members and provide luxurious experiences.   Measure, track, and regularly report on key success metrics associated with guest experience initiatives. Establish an expectation of excellence in service standards through active management, team culture-building and new hire onboarding / training. Manage team schedules and establish measures to guarantee 24/7 operations while maintaining the extremely high level of service expected by members. Coordination with stakeholders across the Jumeirah and Dubai Holding organizations. Collaborate with leaders across Jumeirah to create experiences that combine the best of what Jumeirah has to offer.  Understand the needs of lifestyle managers and guest relationship managers, and ensure they have the resources necessary to execute their roles at a high level. Work across the ecosystem of Jumeirah assets to find ways to deliver novel and personalized experiences to members.  Engage directly with members as the first escalation point for service-related complaints.
Industry Hospitality

Description

JOB DESCRIPTION

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubai’s Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge, London, at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirah’s name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Furter expanding its footprint into new markets, guests can now enjoy its service beyond expectations at the stunning all-villa Jumeirah Bali and the exquisite Jumeirah Muscat Bay, both of which opened in 2022.

 

About the Job

An exciting opportunity has arisen for a Director of Lifestyle Services to join our membership team in Dubai. The main purpose of this role is to lead a team of lifestyle managers to deliver an exceptional service to our VVIP members across our Jumeirah estate and beyond. Lifestyle managers will act as the unique point of contact for each member, ensuring members’ requests and unique experiences (both within the Jumeirah estate and beyond) are fulfilled and expectations are exceeded.

Key Responsibilities:

  • Oversee a team of lifestyle managers, lifestyle assistant managers and guest relationship managers to support members and provide luxurious experiences.
  • Measure, track, and regularly report on key success metrics associated with guest experience initiatives.
  • Establish an expectation of excellence in service standards through active management, team culture-building and new hire onboarding / training.
  • Manage team schedules and establish measures to guarantee 24/7 operations while maintaining the extremely high level of service expected by members.
  • Coordination with stakeholders across the Jumeirah and Dubai Holding organizations.
  • Collaborate with leaders across Jumeirah to create experiences that combine the best of what Jumeirah has to offer.
  • Understand the needs of lifestyle managers and guest relationship managers, and ensure they have the resources necessary to execute their roles at a high level.
  • Work across the ecosystem of Jumeirah assets to find ways to deliver novel and personalized experiences to members.
  • Engage directly with members as the first escalation point for service-related complaints.

 

About You

The ideal candidate for this position will have the following experience and qualifications:

  • 4-6 years of experience in any of the following sectors/areas: luxury hospitality management, customer service management, lifestyle and or account management, or luxury travel & leisure.
  • Experience supervising and leading teams between 5 and 20 people. Experience building these teams from the ground-up, or in growing teams from small to large sizes would be a significant value add.
  • A “hands on” natural problem solver, detail-oriented, and self-motivated.
  • Willingness to travel and to participate in remote meetings for members in other time zones.
  • Ability to speak multiple languages would be of significant benefit.
  • Exceptional communication and interpersonal skills, and a demonstrated ability to communicate with HNW clients.
  • In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
  • Demonstrated ability to set clear and meaningful performance targets.
  • In-depth knowledge of Dubai and UAE attractions, including but not limited to restaurants, hotels, wellness, entertainment, and events.

 

About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties. Globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Only registered members can apply for jobs.