Job Summary:
We are seeking a highly experienced and detail-oriented Director of Housekeeping to lead and oversee the daily operations of our Housekeeping Department. This role is focused on ensuring the highest standards of cleanliness, guest satisfaction, and team efficiency across all guest rooms, public areas, and heart-of-house spaces. The Director will implement strategies, manage resources, and ensure compliance with company standards, contributing to an exceptional guest experience.

Responsibilities:

• Oversee the cleaning and maintenance of all guest rooms, public areas, and heart-of-house areas to ensure the highest levels of cleanliness and sanitation.
• Establish and maintain housekeeping standards, policies, and procedures to ensure guest satisfaction and team efficiency.
• Lead and train the housekeeping team to meet operational goals, ensuring adherence to company SOPs.
• Develop and implement short and long-term strategies for department improvement, aligning with the overall hotel vision.
• Manage departmental budgeting, cost control, and inventory management, ensuring efficient use of resources and maintaining quality standards.
• Monitor the performance of housekeeping operations through inspections and quality checks, addressing issues promptly to meet or exceed expectations.
• Coordinate with other departments such as Maintenance and Front Office to ensure smooth daily operations and guest satisfaction.
• Supervise the management of uniforms, linens, and cleaning equipment, ensuring proper care, inventory control, and replacement when necessary.
• Ensure compliance with safety regulations and promote a safe working environment for the housekeeping team.
• Maintain positive employee relations, fostering team building and a strong work culture focused on service excellence.

Requirements:

• Proven leadership abilities with experience in managing large housekeeping teams.
• Strong budget management, cost control, and resource allocation skills.
• Ability to effectively implement housekeeping procedures and manage operational standards.
• Excellent communication, organizational, and problem-solving skills.
• Working knowledge of hotel management systems such as Micros or Opera.
• Exceptional attention to detail and a passion for high-quality service.
• Familiarity with safety and hygiene standards within housekeeping operations.

Level of Education:

• Bachelor’s degree in Hospitality Management or a related field.

Work Hours:

• Full-time, flexible hours including weekends and holidays as required.

Experience in Months:

• Minimum of 36 months of management experience in a hotel or resort housekeeping department.