Director of Food & Beverage at InterContinental Fujairah Resort

at IHG Hotels & Resorts
Published May 15, 2024
Location Fujairah, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities Prepare and manage a business plan/ budget with measurable targets for department within the financial parameters set down by the hotel budget Effectively monitor and analyze variations from the budget Develop systems that measure the cost effectiveness of the department Develop procedures that track, report on, and control the running costs of the department Contribute to the overall strategic plan of the business and help compile the annual hotel business plan Keep abreast of trends in your area and implement best practice initiatives  Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers  Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues  Train colleagues to make sure they deliver with compliance and to the standards we expect  Drive a great working environment for teams to thrive - linking up departments to create sense of one team  Promote teamwork and quality service through daily communication and coordination with other departments  Recommend or initiate any HR elated actions where needed  Make sure all food and beverage equipment is in operational condition and regularly cleaned  Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs  Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction  Analyse guest insights to identify and meet customer expectations and build on guest loyalty  Regularly communicate with guests to ensure expectations are met  Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions  Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef  Other ad-hoc duties - unexpected moments when we have to pull together to get a task done Familiarizes yourself with Company Health and Safety Policies and ensure your areas promote and comply with them Take responsibility to rectify hazardous situations, reporting major areas of concern to your General Manager or designate  Familiarizes yourself with property safety, first aid and fire and emergency procedures and actively enforce these in your area of responsibility Ensure security incidents in your operational area are reviewed and corrective measures implemented to prevent recurring incidents  Develop quality management systems. With Purchasing Manager, develop and monitor the implementation of purchasing procedures
Industry Hospitality

Description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day:

As Director of Food and Beverage, you’ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.

Some of your main role responsibilities are:

  • Prepare and manage a business plan/ budget with measurable targets for department within the financial parameters set down by the hotel budget
  • Effectively monitor and analyze variations from the budget
  • Develop systems that measure the cost effectiveness of the department
  • Develop procedures that track, report on, and control the running costs of the department
  • Contribute to the overall strategic plan of the business and help compile the annual hotel business plan
  • Keep abreast of trends in your area and implement best practice initiatives
  • Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
  • Train colleagues to make sure they deliver with compliance and to the standards we expect
  • Drive a great working environment for teams to thrive - linking up departments to create sense of one team
  • Promote teamwork and quality service through daily communication and coordination with other departments
  • Recommend or initiate any HR elated actions where needed
  • Make sure all food and beverage equipment is in operational condition and regularly cleaned
  • Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
  • Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
  • Analyse guest insights to identify and meet customer expectations and build on guest loyalty
  • Regularly communicate with guests to ensure expectations are met
  • Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
  • Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef
  • Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
  • Familiarizes yourself with Company Health and Safety Policies and ensure your areas promote and comply with them
  • Take responsibility to rectify hazardous situations, reporting major areas of concern to your General Manager or designate
  • Familiarizes yourself with property safety, first aid and fire and emergency procedures and actively enforce these in your area of responsibility
  • Ensure security incidents in your operational area are reviewed and corrective measures implemented to prevent recurring incidents
  • Develop quality management systems. With Purchasing Manager, develop and monitor the implementation of purchasing procedures

Ideally, you'll have some or all of the following competencies and experience we're looking for:

  • Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
  • Minimum five years’ experience as a Food & Beverage Leader in a five star hotel.  Experience in a resort is desirable
  • High level of energy and drive to achieve operational and business goals
  • Positivity and flexibility to work in small or large teams towards the success of own division as well as the overall hotel
  • Ability to initiate and follow through new projects and drives
  • A proven track record of creativity and innovation; out of box thinking
  • Hunger for great guest service and high financial excellence
  • Budgeting, Forecasting and Marketing excellence
  • Ability to turn around products, services and promotions quickly as per the need of the hour
  • Leadership capability to drive high levels of motivation, development and performance standards in a diverse team
  • A personal drive for self-development and learning new ways of doing things

 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

 

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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