Customer Support Coordinator

at PONTA Group
Location Dubai, United Arab Emirates
Date Posted November 18, 2020
Category Customer Service / Reservations / Telecalling
Job Type Full-time



Job Summary:     Urgently looking for an experienced and dedicated Customer Support Coordinator in Dubai, United Arab Emirates (UAE).


Job Key Details:               

  • Respond, identify and prioritize incoming requests according to urgency or agreed customer service level agreements
  • Greet customers and inquire into their product or service requirements
  • Make sure there is a customer service agent available to handle all queries and service requirements of customer
  • Develop and execute customer service plans to ensure a wide area of coverage in assigned region.
  • Evaluate sales contract to make sure service level agreements are met and determine resources required
  • Monitor service progress from initiation to completion and update status in Customer Support information system
  • Give service quotation to customers based on job requirements
  • Confirm completion of service support delivered
  • Perform customer retention work to ensure a steady and ever-increasing customer base
  • Invoice Customers as per initial quotation and based on service outcome
  • Ensure compliance with the Company’s Quality Management systems


Job Qualifications and Experience

  • The ideal candidate for Customer Support Coordinator must have relevant qualifications for this role
  • The jobholder should have hands-on experience in the same job
  • Product knowledge and customer service skills are required for the right candidate
  • Should be a problem solver with excellent communication skills
  • Should be a quality focused individual with excellent multi-tasking skills
  • The ideal candidate should have knowledge in Ms Office suite


Application Procedure:                                                                                

All qualified candidates are encouraged to upload their recently updated CVs

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