Customer Service Person

at Express Logistics
Location Dubai, United Arab Emirates
Date Posted November 18, 2020
Category Customer Service / Reservations / Telecalling
Job Type Full-time

Description

 

Job Summary:    Urgently looking for an experienced and talented Customer Service person for a reputable company in Dubai, United Arab Emirates (UAE)

 

Job Key Details:

  • Answer or make calls to clients to learn and address their needs, complaints or other issues with the products or services.
  • Respond efficiently and accurately to callers, explain possible solutions and ensure that clients feel supported and valued.
  • Engage in active listening to callers, confirm or clarify information and diffuse angry clients as needed.
  • Build lasting relationships with clients and other team members based on trust and reliability.
  • Use software, databases, scripts, and tools appropriately.
  • Understand and strive to meet or exceed call center metrics while

 

Job Qualifications and Experience

  • The jobholder will be required to present exceptional customer focused service through communication channels which include email, phone and chat.
  • The applicant must have practical experience working in a call centre or related field
  • The applicant should be able to type 25 WPM typing speed.
  • The applicant should be able to use the computer appropriately and headsets
  • Should be willing to learn software
  • Demonstrate good time management, communication, organizational, customer care and multi-tasking skills.
  • Should be able to pay attention to details with a high degree of tolerance
  • Good grammar with paired with excellent verbal and written communication skills.
  • Ability to analyze and reduce customer issues while accessing information from a variety of systems and references with the aim of finding the best solution
  • Should be able to service clients on time and ensure they feel valued and supported

 

Application Procedure:                

All qualified candidates are encouraged to upload their recently updated CVs

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