Job Summary:      Looking for a Customer Service Officer in Dubai, United Arab Emirates (UAE)

Job Key Details:

• Handle inbound calls from existing and prospective clients inquiring about the products and services offered by the company
• Manage the company social media platform queries from existing and prospective clients
• Handle customer relationship and retention
• Ensure customer satisfaction at all times through follow-ups and providing exceptional services
• Maintain customer records through updating their accounts and recording client information
• Settle product or service issues through clarifying the customer's complaint, determining the cause of the issues, selecting and explaining the best solution to solve the problem
• Escalate any major problem to the supervisor if necessary
• Delivers on daily standards and adhere to service as well as quality standards
• Perform any other related tasks as may be required

Job Qualifications and Experience

• Possess a Degree in a business related course
• At least 1+ years of experience in the same or similar position required
• Proficiency in Microsoft Suite required
• Must be analytical and a good problem solver
• Must be presentable
• Excellent customer service skills required
• Ability to handle and resolve customer requests as well as queries in a proper way
• Must be a good communicator
• Asian or African candidates are required

Application Procedure:                   

All qualified candidates are encouraged to upload their recently updated CVs