Customer Service Agent – Dubai

at Jumeirah Hotels and Resorts
Published October 21, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Industry Hospitality

Description

Job Summary:
An opportunity has arisen for a Customer Service Agent to join our D-Marine team at Jumeirah Marsa Al Arab. This role involves providing exceptional customer service and supporting the operational functions of the marina to enhance guest satisfaction and drive business growth.

 

Responsibilities:

  • Support financial evaluations of new products or service concepts proposed by the Revenue Management function through cost/benefit analysis and financial scenario modeling to assess expected profitability.
  • Perform general office procedures, including responding to customer emails, preparing necessary documents for contract signing, updating the customer database, and generating regular reports.
  • Prepare and issue quotes, invoices, credit notes, and berthing/leasing agreements.
  • Maintain accurate records in the marina management software and ensure all data is up to date for effective operations.
  • Collect security deposits and payments, ensuring proper documentation and handover to the accounting department, and process refunds for security deposits to clients.
  • Participate in boat shows and other marketing events on behalf of the company to promote services and attract new customers.
  • Establish, build, and maintain relationships with potential customers and businesses (agents) to drive sales and enhance customer loyalty.
  • Conduct meetings and sales presentations to prospective customers and businesses (agents).
  • Negotiate and close sales within established guidelines and policies, ensuring customer satisfaction throughout the process.
  • Collaborate with the Marina Manager to carry out additional duties as required to ensure smooth facility operations.
  • Provide exceptional customer service by actively listening to and addressing guest inquiries and concerns promptly.
  • Analyze customer feedback and use it to improve service delivery and operational efficiency.

 

Requirements:

  • Proficient in English (written and spoken); knowledge of Arabic (spoken) is an advantage.
  • High level of adaptability, emotional intelligence, and interpersonal skills when interacting with internal and external guests.
  • Basic knowledge of Opera version 5 and/or Opera Cloud is preferred.
  • Genuine passion for serving others with strong attention to detail and problem-solving abilities.
  • Experience in sales and customer relationship management.
  • Ability to work effectively in a multicultural environment and collaborate with diverse teams.
  • Strong organizational and multitasking skills to handle various responsibilities simultaneously.
  • Familiarity with marina operations or the hospitality industry is a plus.

 

Level of Education:

  • High school diploma or equivalent; a degree in Hospitality Management, Business Administration, or a related field is preferred.

Work Hours:

  • Flexible availability required, including weekends and holidays as necessary.

Experience in Months:

  • Minimum of 12 months of experience in a customer service or sales role, preferably within the hospitality or marina industry.
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