Customer Insights Manager – Insights, CRM & Loyalty

at Dubai Holding
Location Dubai, United Arab Emirates
Date Posted September 6, 2021
Category Customer Service / Reservations / Telecalling
Job Type Full-time


Customer Insights Manager – Insights, CRM & Loyalty – Jumeirah Group  - (210000WT)


About Jumeirah:


Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.


Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.


Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.


As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.




About the Job:


An opportunity has arisen for a Customer Insights Manager to join our Insights, CRM & Loyalty team. The main duties and responsibilities of this role:


Provide data and marketing insight to improve the accuracy and effectiveness of campaigns and drive evidence-based, strategically sound business decisions.

Deliver insights to grow customer acquisition, enhance the customer experience, and improve retention rates through streamlined, dynamic and profitable methods.

Analyse both quantitative and qualitative data to learn about what motivates customers, whilst leveraging this data in support of business interests.

Capture and interpret customer data from a range of sources and communicate these findings across departments.

Lead on customer research analysis and leverage this intelligence to improve marketing strategy.

Manage data quality and ensure actionable uses organisation-wide.

Ensure GDPR compliance in the collection and processing of data across all sources.



About you:


The ideal candidate for this position will have the following experience and qualifications:


Holds a Bachelor’s Degree in Business Management from a renowned university.

Data analysis expertise is a must.

Has a minimum of 3 years’ experience in similar roles such as CRM and Customer Insights Analyst or part as of a consumer research entity, particularly from FMCG, Retail, Travel or Consultancy industries.

Proficiency in working with data visualisation tools.



About the Benefits:


We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance,  children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.



PRIMARY LOCATION: United Arab Emirates (AE)-Dubai-Dubai

ORGANIZATION: Group Services [GS]