Job Summary:
We are seeking a proactive and results-oriented Sales Manager to drive total revenue across Rooms, Events, and Food & Beverage (F&B) departments. The ideal candidate will focus on developing new and existing accounts, particularly targeting Non-Residential producing accounts and catering businesses within the cluster.

Responsibilities:

• Drive total revenue across Rooms, Events, and F&B by actively selling to new, existing, and prospective accounts.
• Support the hotel’s financial goals through upselling and effective use of hotel products and packages while controlling costs.
• Foster an atmosphere of open and efficient communication among team members and departments.
• Ensure accuracy in all communication documents, including Banquet Event Orders (BEOs), change logs, and updates.
• Attend internal meetings, including morning briefings and BEO/GIS meetings, to stay aligned with hotel operations.
• Maintain strong relationships with Event Operations and other internal stakeholders to enhance collaboration.
• Exhibit a positive attitude at all times and actively participate in hotel activities and initiatives.
• Utilize IHG sales tools efficiently to streamline work processes and enhance transparency.
• Take a proactive sales approach, adapting strategies and solutions to meet client needs and expectations.
• Conduct regular competitor analysis, documenting promotions, pricing, availability, test calls, and conference boards.
• Share market intelligence and customer feedback within the organization to ensure alignment and coordination of sales efforts.
• Assist in the preparation and launch of new products and services.
• Familiarize yourself with all hotel services/features and local attractions to provide accurate responses to guest inquiries.
• Monitor industry trends and adjust sales strategies accordingly to maintain competitiveness.
• Train and mentor junior sales staff to enhance team performance and development.
• Manage customer feedback effectively and develop strategies to improve guest satisfaction and retention.

Requirements:

• A minimum of 2 years of experience in a similar role within a 5-star hotel or the MICE industry, with exposure to F&B operations.
• A diploma from a university or hotel school, preferably in Sales & Marketing, Tourism, or Hotel Management.
• A strong passion for results, enthusiasm, and a commitment to quality service.
• Self-motivated and organized, with demonstrated ability to work effectively in a team environment.
• Excellent communication skills across various platforms, including presentations, telephone, written correspondence, and face-to-face interactions.
• Ability to develop and nurture beneficial relationships with clients and stakeholders.
• Strong problem-solving and decision-making abilities, demonstrating a high level of common sense.
• Culturally adaptable, with experience working in diverse environments.
• Proficiency in Delphi and Opera systems is an advantage.
• Ability to anticipate guests' needs and respond proactively to enhance their experience.
• Willingness to travel for client meetings and industry events as needed.
• Strong analytical skills to assess sales performance and identify areas for improvement.