Cluster Director of Information Technology – Amwaj Rotana – Jumeirah Beach

at Rotana Hotels
Published November 18, 2023
Location Dubai, United Arab Emirates
Category Information Technology / Telecoms  
Job Type Full-time  


Job Description


We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Cluster Director of Information Technology, you are responsible to monitor the operation of all computer hardware installation and maintenance and your role will include key responsibilities of 3 properties such as:

• Serve as primary contact for all servicing of computer PC hardware
• Maintain licenses for all software and ensure that all systems are covered by the proper maintenance contacts
• Maintain a sufficient inventory of computer related supplies
• Maintain a log of all computer hardware and a log of all services calls on computer hardware
• Manage the configuration records, programme files and data files on the computer system
• Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions
• Install and test corporate approved programme changes to the hotel computer systems
• Investigate and report software problems to the vendor, or MIS regional, area or corporate office
• Train selected hotel employees to take on major responsibilities of system managing in his absence
• Maintain technical and user documentation, system reports and newsletters
• Complete and distribute a monthly activities report to Corporate Vice President - Information Technology




Education, Qualifications & Experiences

You should have a degree in the information technology field and previous experiences in a similar role along with a proven knowledge on all IT related sectors. An excellent command of English and the ability to design networks and provide technical leads are essential.

Knowledge & Competencies

The ideal candidate will be dynamic, well qualified, with a high level of motivation and enthusiasm and the ability to adapt to unpredictable events. You are pro-active, reliable and deliver accurate and timely performance and should possess following competencies:

Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Drive for Results
Customer Focus
Managing Operations

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