Butler – Guest Relations – Jumeirah Saadiyat Island

at Jumeirah Hotels and Resorts
Published May 22, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities Act as the main contact of the guests and ensures communication with other departments is flawless in order to execute the smallest to most complex request and provide the highest level of service.  The Butler is always ready and willing to assist both guest and associates in a friendly, courteous and professional manner by performing efficiently and with the best attitude. Extend a warm welcome to all our guests and visitors in the lobby and any other hotel area.  Identify and anticipate guest's needs and assist in any possible way.  Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions. Upsell the hotels restaurants and facilities across the resort.  Conduct a property show around and room orientation to visitors / guests.  Ensure correct protocol and treatment is extended to our high profile VIP guests.  Maintain the privacy of all guests by ensuring that no guests’ details are disclosed to anybody.  Constantly provide an approachable, helpful and friendly service to guests and colleagues. Any other duties as may reasonably be requested by the management.
Industry Hospitality

Description

JOB DESCRIPTION

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and sale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island Resort is a breath of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning SPA featuring an extensive menu of specialized treatments and exclusive products from all around the world.

In addition, guests can utilize a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 meters of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.

About the Job:

An opportunity has arisen for a Butler to join our Guest Relations Team in Jumeirah Saadiyat Island Resort. The main duties and responsibilities of this role:

  • Act as the main contact of the guests and ensures communication with other departments is flawless in order to execute the smallest to most complex request and provide the highest level of service.
  • The Butler is always ready and willing to assist both guest and associates in a friendly, courteous and professional manner by performing efficiently and with the best attitude.
  • Extend a warm welcome to all our guests and visitors in the lobby and any other hotel area.
  • Identify and anticipate guest's needs and assist in any possible way.
  • Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions. Upsell the hotels restaurants and facilities across the resort.
  • Conduct a property show around and room orientation to visitors / guests.
  • Ensure correct protocol and treatment is extended to our high profile VIP guests.
  • Maintain the privacy of all guests by ensuring that no guests’ details are disclosed to anybody.
  • Constantly provide an approachable, helpful and friendly service to guests and colleagues.
  • Any other duties as may reasonably be requested by the management.

 

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Minimum one year of experience in a similar role in a 5-star hotel or luxury environment.
  • Strong interpersonal and communication skills
  • Flexible schedule to meet demands of hotel occupancy
  • Enthusiastic, self-motivated and with ability to exercise initiatives
  • Fluency in English and additional language (fluency in Russian is an advantage)

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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