Job Summary:
We are looking for a dedicated Butler to join the luxury Beit Al Bahar villas at Jumeirah Beach Hotel. The ideal candidate will deliver exceptional and personalized services, ensuring a delightful and memorable experience for our guests throughout their stay.

Responsibilities:

• Greet and escort guests to their villas, assisting with luggage and ensuring a seamless arrival experience.
• Ensure the cleanliness and presentation of rooms and suites, handling guest inquiries and special requests promptly.
• Anticipate guests’ needs and expectations, including those with special requirements, and provide tailored services accordingly.
• Take and process orders accurately, maintaining an extensive knowledge of menu items and beverage offerings to address guest inquiries effectively.
• Carry out guest registration and cashiering tasks, ensuring a smooth and efficient check-in and check-out process while facilitating guest recognition.
• Address any guest dissatisfaction promptly, taking appropriate action to resolve issues while following complaint procedures and informing management when necessary.
• Maintain the operation and cleanliness of the Butler Pantry and Reception Desk, ensuring these areas are well-stocked and meet service standards.
• Prepare and set tables and trays according to property standards and guest requirements, ensuring a high-quality presentation for each meal.
• Serve and clear food and beverages efficiently and punctually, adhering to established service standards.
• Uphold an elevated level of personal appearance and hygiene, following Jumeirah grooming standards and arriving on time in the correct uniform.
• Provide courteous and professional service to all guests and internal customers, fostering a welcoming atmosphere.
• Comply with all relevant Health, Safety, and Environment management procedures to deliver world-class hospitality services.
• Adhere to HACCP standards and local regulatory requirements, ensuring food safety and quality at all times.
• Follow all hotel and company policies, procedures, and ethical standards, including Health & Safety policies and punctuality/attendance guidelines.
• Collaborate with other departments to enhance guest experiences and facilitate special arrangements or requests.
• Participate in ongoing training and development initiatives to continually improve service delivery and personal skills.

Requirements:

• Minimum of 2 years of experience in the international luxury hospitality industry.
• Experience in a multi-cultural environment, demonstrating sensitivity to diverse cultural backgrounds.
• Ability to build and maintain professional relationships with guests while ensuring a respectful distance.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Proficiency in English; knowledge of additional languages is highly desirable.
• Strong problem-solving skills, with the ability to remain calm under pressure.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
• Attention to detail and a passion for delivering exceptional service.

Level of Education:

• High school diploma or equivalent; further hospitality or customer service training is preferred.

Work Hours:

• Full-time position with a flexible schedule, including evenings, weekends, and holidays as required.

Experience in Months:

• 24+ months (2+ years) of relevant experience in luxury hospitality.