Job Summary:
We are seeking a dynamic and attentive Guest Service Expert to provide exceptional dining experiences. This role is more than just serving food; it involves creating memorable moments for guests through personalized and seamless service. The ideal candidate will take initiative, adapt to guests' needs, and collaborate with team members to ensure a smooth and enjoyable meal service.

Responsibilities:

• Greet guests promptly and ensure they are seated comfortably.
• Set and arrange tables according to service standards before and after each seating.
• Communicate effectively with the kitchen to manage food orders and ensure timely delivery of dishes.
• Serve food and beverages with professionalism, offering recommendations and addressing guest inquiries about the menu.
• Maintain cleanliness of the dining area, including clearing tables, cleaning workstations, and restocking supplies.
• Engage with guests to ensure they have a positive dining experience, addressing any concerns promptly.
• Monitor guests throughout their meal, providing assistance as needed, including refilling drinks or offering dessert options.
• Support team efforts during busy periods, ensuring smooth coordination between front-of-house and kitchen staff.
• Uphold company policies and health and safety regulations, ensuring a safe and pleasant environment for guests and staff.
• Assist with setup and teardown for special events or functions, as well as other duties as assigned by supervisors.

Requirements:

• High school diploma or G.E.D. equivalent required.
• Prior experience in a customer service or hospitality role preferred, but not required.
• Excellent interpersonal and communication skills, with the ability to interact positively with guests and team members.
• Ability to stand, walk, and move continuously for extended periods, including navigating uneven surfaces and handling physically demanding tasks (lifting up to 50 pounds).
• Strong attention to detail and a proactive approach to guest service.
• Must maintain a professional appearance and uphold uniform standards.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Knowledge of food safety and hygiene standards is a plus.