Job Summary:
The Guest Service Expert is responsible for creating memorable dining experiences for guests by delivering exceptional service and managing a variety of tasks related to meal preparation and customer interaction. This role requires a proactive approach to ensure guest satisfaction and adherence to quality standards in a fast-paced environment.

Responsibilities:

• Greet and seat guests promptly, ensuring a welcoming atmosphere.
• Set up and clean dining areas, including tables and service stations, to maintain cleanliness and organization.
• Communicate effectively with kitchen staff to coordinate timely food service and address guest requests.
• Take guest orders accurately and provide menu recommendations to enhance their dining experience.
• Monitor guest satisfaction and proactively address any concerns or feedback during their meal.
• Serve food and beverages efficiently, ensuring proper portion sizes and presentation standards.
• Handle payments and transactions accurately while maintaining confidentiality.
• Maintain knowledge of menu items, specials, and ingredients to answer guest inquiries effectively.
• Assist with inventory management and restocking supplies as needed.
• Follow all company policies and safety procedures to create a safe working environment.
• Collaborate with team members to ensure seamless service during busy periods.
• Participate in ongoing training and development to enhance service skills and product knowledge.
• Perform other reasonable job duties as requested by supervisors to support team objectives.

Requirements:

• Education:
  • High school diploma or G.E.D. equivalent.
• Experience:
  • At least 1 year of experience in a customer service role, preferably in the food and beverage industry.
• Skills:
  • Strong interpersonal and communication skills to interact effectively with guests and team members.
  • Ability to multitask and manage time efficiently in a fast-paced environment.
  • Basic math skills for handling transactions and payments accurately.
• Attributes:
  • A customer-focused mindset with a passion for delivering exceptional service.
  • Ability to work collaboratively as part of a team while also taking initiative when needed.
• Other Requirements:
  • Flexibility to work evenings, weekends, and holidays as required.
  • Knowledge of food safety and sanitation practices is a plus.
  • Ability to lift and carry objects weighing up to 25 pounds unassisted and 50 pounds with assistance.
  • Must be able to stand, walk, and move around for extended periods.