Bellboy – Russian Speaker at Towers Rotana
| Published | September 13, 2024 |
| Location | Dubai, United Arab Emirates |
| Category | Chefs / F&B / Housekeeping / Hospitality |
| Job Type | Full-time |
| Responsibilities | Greet guests professionally and exceed expectations from arrival to departure. Communicate with related departments for smooth service. Stay updated on hotel and local services. Use Opera guest profile system to maintain guest awareness. Assist with luggage during check-in and check-out. Handle and deliver messages, mail, and packages for guests and staff promptly. Deliver morning newspapers to rooms. Keep concierge desk and storeroom clean and organized. |
| Industry | Hospitality |
Description
About the Company:
Rotana Hotels, founded in 1992 in Abu Dhabi, has rapidly grown into one of the leading hospitality brands in the Middle East, Africa, Eastern Europe, and Turkey. With over 100 properties under its management, Rotana offers a diverse portfolio that includes luxury hotels, serviced apartments, and budget-friendly options. The brand is known for its commitment to delivering genuine Arabian hospitality, blending contemporary comforts with regional charm. Rotana properties are designed to cater to both business and leisure travelers, featuring state-of-the-art facilities, exceptional dining options, and comprehensive wellness services. With a focus on quality, innovation, and sustainability, Rotana Hotels continues to expand its footprint, providing memorable experiences for guests worldwide.
Job Summary: We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience
Requirements:
You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.
Knowledge & Competencies
The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Responsibilities:
- Greet guests professionally and exceed expectations from arrival to departure.
- Communicate with related departments for smooth service.
- Stay updated on hotel and local services.
- Use Opera guest profile system to maintain guest awareness.
- Assist with luggage during check-in and check-out.
- Handle and deliver messages, mail, and packages for guests and staff promptly.
- Deliver morning newspapers to rooms.
- Keep concierge desk and storeroom clean and organized.
Required Skills:
Good English communication skills along with strong interpersonal abilities are essentials.
Required Education: Diploma
Work Hours: 8 Hours a Day
Experience in Months: 24