Job Summary:
We are seeking a courteous and professional Bellman to join our team. You will be responsible for providing exceptional guest services by assisting with luggage, providing hotel information, and ensuring a smooth check-in experience for all guests.

Responsibilities:

• Greet and welcome guests upon arrival, providing assistance with luggage.
• Escort guests to their rooms, explaining hotel amenities and room features.
• Provide information about the hotel's services, facilities, and local attractions.
• Respond promptly to guest inquiries and resolve any issues or concerns.
• Maintain a clean and organized front desk and lobby area.
• Assist with check-ins, check-outs, and handling phone calls.
• Coordinate with other hotel departments to meet guest needs efficiently.
• Ensure guest satisfaction through attentive service and problem-solving.

Requirements:

• High school diploma or equivalent.
• Previous customer service experience, ideally in a hotel or hospitality environment.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Physical stamina, with the ability to lift and carry heavy luggage.
• Professional appearance and demeanor.
• Basic computer skills; familiarity with hotel management software is a plus.
• Knowledge of local attractions and transport options.
• Flexible schedule, able to work evenings, weekends, and holidays.