Job Summary:

We are looking for a skilled Barista to craft and serve high-quality coffee and tea beverages, ensuring an exceptional customer experience. You will be responsible for maintaining the quality and presentation of all drinks while fostering a welcoming atmosphere for our guests.

Responsibilities:

• Craft and serve a variety of high-quality coffee and tea beverages in accordance with established recipes and standards.
• Ensure the consistency of flavor, presentation, and temperature of all beverages.
• Prepare and serve beverages promptly while maintaining an efficient and organized work area.
• Provide exceptional customer service by taking orders, offering recommendations, and addressing guest inquiries.
• Create a welcoming and friendly atmosphere for guests, enhancing their overall dining experience.
• Handle cash transactions and maintain accurate records of sales.
• Possess a comprehensive understanding of the coffee and tea menu, including ingredients and brewing techniques.
• Stay informed about seasonal offerings, promotions, and any changes to the menu.
• Upsell additional items and promote special offerings to enhance sales.
• Operate and maintain coffee brewing equipment, grinders, and other tools.
• Conduct regular cleaning and maintenance of all coffee-related equipment to ensure optimal performance and hygiene.
• Collaborate with kitchen staff to coordinate the service of beverages with food orders for all-day dining and in-room dining.
• Communicate effectively with the kitchen team to ensure timely delivery of orders.
• Adhere to health and safety regulations, including proper food handling and sanitation practices.
• Maintain a clean and organized coffee preparation area, following hygiene standards.
• Participate in regular training sessions to enhance beverage knowledge and service skills.
• Monitor inventory levels of coffee beans, teas, and related supplies, placing orders as needed.
• Engage with customers to gather feedback and improve service delivery.
• Assist in creating promotional displays to attract guests and boost sales.

Requirements:

• High school diploma or equivalent.
• Previous experience as a barista or in a similar role is preferred.
• Proficient in coffee brewing techniques, including espresso preparation and latte art.
• Excellent customer service and communication skills.
• Ability to handle cash transactions and maintain accurate records.
• Attention to detail in beverage presentation and quality.
• Familiarity with various types of coffee beans, teas, and brewing methods.
• Understanding of different coffee blends, flavor profiles, and origins.
• Enthusiastic and passionate about coffee.
• Friendly and approachable demeanor.
• Ability to work well in a fast-paced and dynamic environment.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Commitment to maintaining high standards of hygiene and cleanliness.
• Adherence to health and safety regulations and food safety standards.
• Ability to work collaboratively with other staff members and departments.
• Strong problem-solving skills and ability to adapt to changing situations.