Associate Manager - Analytics Engagement

Location: Dubai, AE

 

Company: Majid Al Futtaim

 

Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

 

Role Purpose:

 

 

 

The Associate Manager - Analytics Engagement is responsible for being agile in bridging between the analytics product teams and the country/cross-functional teams by integrating analytics into the business-as-usual way of working to execute our Analytics Delivery and Insights roadmap. The role holder is also responsible for designing, planning and delivering analytics use-cases in a timely manner across multiple Majid Al Futtaim Retail markets.

 

 

 

Majid Al Futtaim Retail is continuing to develop and build its analytics talent to support its advanced analytics agenda. The various analytics use cases launched by the Retail Analytics Unit on a start-up mode will establish the unit’s foundation to develop a powerful product portfolio following it’s sustainable growth. As such, team members are given the latitude to shape the trajectory of the unit and bring their ideas and visions into fruition.

 

 

 

He/she will be at the forefront of enhancing the Advanced Analytics value proposition, in line with the long-term digital and non-digital objectives of Majid Al Futtaim.

 

 

 

Role Details – Key Responsibilities and Accountabilities:

 

 

 

Analytics Business Partnering

 

 

 

Develop a clear understanding of the business’s strategic needs, create project charters defining scope, implementation plan and impact targets for use-cases

Drive the deployment and adoption of 1-2 cross-functional analytics projects across 4-5 countries

Articulate business needs to the Product Owners and development team in order to find the best analytical solutions to address the business problem

Support team on best use data in their day-to-day work through improving their awareness

of data available and generating insights from data

Assess and prioritize initiatives/features based on impact and feasibility in line with business and advanced analytics strategy

Work closely with business stakeholders to assess existing use-cases and identify areas of improvement to increase impact and improve adoption

Identify and gather data from the business to be used for the use case analysis/modelling

Communicate the insights generated with appropriate recommendations to business stakeholders

Execute governance framework and streamline use-case lifecycle

Act as a use case squad member supporting across the different stages of a use case (managing process of defining impact & process of setting up implementation plans, etc.) to solve and deliver the project

Develop and track mitigation plans to achieve impact target for underperforming countries

Conduct training sessions to business users to drive consumption and adoption of advanced analytics tools

Communicate insights in compelling ways, creating data story telling

Develop proof of concepts for new analytics initiatives having a customer-centric approach. Build new and creative analytics products with the aim of optimizing the user experience and business operations

Coordination and Communication

 

Liaise with business owners and help problem solve challenges in data collection and/or product implementation and usage

Collaborate with product owners, data scientists, engineers, and business teams and other key stakeholders as their business partner, to identify the scope of improvement and drive the right processes to deliver on the business objectives

Collaborate with product owners to develop impact measurement and tracking models for analytics use-cases

Liaise with the product team and inform and update stakeholders on product performance, plans, and progress towards metrics

Ensure regular information exchange with all relevant stakeholders and update them on the development progress across projects

Contribute to the development of presentations on advanced analytics and performance in key areas of the business and communicate results across the organisation

Build relationships and maintain strong partnerships with key personnel to help achieve organisational goals

Collaborate with key stakeholders to ensure clarity of the specifications and expectations of the Retail Analytics Unit

Audit and Reporting

 

Regularly report impact and implementation progress to respective country management

Responsible for the preparation of business presentations and reports related to Retail Analytics for various stakeholders, on periodic and ad hoc basis as and when required

Support on performing regular audit of various processes and databases for the Retail Analytics Unit in order to identify gaps and risks, and propose corrective actions

Policies and Procedures

 

Support on developing and reviewing the Retail Analytics policies and procedures and ensure it is implemented and reported on as a part of the policies and procedures for the Retail Analytics Unit

Support on the development and implementation of relevant policies and procedures

Human Capital Responsibilities

 

Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management

Provide mentorship for the purpose of developing a continuous talent pipeline for key roles

Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements

Develop and implement on the job-training for the team

Provide inputs for the development of annual manpower plan

Ensure the implementation of MAF Retail’s corporate policies and relevant procedures

Personal Characteristics and Required Background:

 

Minimum Qualifications/education:

 

Bachelor’s Degree in a Business or quantitative subject (Analytics, Engineering, Math, Statistics, etc.)

Master’s Degree in a similar field is preferred

Minimum experience:

 

5-7 years in an Analytics agile role in an international environment; leveraging analytics to drive business decisions with the ability to demonstrate value and track record

2+ years in the retail/FMCG business is preferred and GCC experience is an advantage

Skills:

 

Experience in several visualization tools such as Tableau, PowerBI, etc.

Proficient in various analytics tools/languages is a must, such as R/Python/SQL/SPSS/Google Analytics

Basic knowledge of advanced analytics/machine learning principles is a must, such as Regression, Clustering, Classification etc.

Comfortable with ambiguity, developing MVP’s in a “test and learn” environment

Drives stakeholder alignment on complex issues, removing bottlenecks throughout use case life cycle; solid analytics acumen (must be able to bridge the business and tech)

Collaborative, pragmatic and proactive problem solver

Proven ability to see the big picture with attention to details, translate data into meaningful analysis and insights, excellent understanding of the analytics ecosystem and value chain from both a business and a technical standpoint

Ability to work independently and in cross-functional teams

Strong business communication and presentation skills with proven experience managing executive-level communications

Excellent organizational skills with the ability to prioritize workload

Strong English language skills (Speaking, Reading and Writing) with exceptional business writing, Arabic is a plus

Proficient in MS Office (Excel, Word, PowerPoint)