Assistant Sales Manager (Leisure & MICE) – Jumeirah Emirates Towers

at Jumeirah Hotels and Resorts
Published May 22, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities Deliver assigned KPI targets (weekly, monthly, yearly). Act as the single point of contact within the SBU for each assigned account Make recommendations to the DOSM on necessary sales plans or strategy revision to increase production from own accounts / industry segment Monitor and feedback to DOSM on competitors’ activities in the market and respond to them appropriately Communicate effectively, both verbal and written, with Global/Regional Sales Offices, SBU-based sales team to effectively implement the corporate sales strategy Communicate effectively to Global/Regional Sales Offices on all issues relevant to own accounts in order to maximize market penetration / exposure Be fully up to date with actual / forecast / budgeted volumes, revenues and occupancies of the hotel Maintain comprehensive awareness of the hotel’s needs (including promotions, offers, USPs, IVTs), mice/leisure market trends, account market share and customer needs Continuously research and prospect for attractive new business within the assigned industry segment/s in order to meet growth targets Take full ownership of own performance. Initiate, implement and update ADPs for assigned customers (and the customers of your direct reports, if any) in line with the departmental guidelines Responsible for 100% account penetration by establishing close relationships at all levels within the assigned accounts Identify sales opportunities and close high value sales. Act (and assist others when required) as a specialist in the assigned industry segment/s keeping yourself updated and informed about all their highs / lows, major movements and trends within the industry segments Collect customer/partner data from own customers and support team in collecting theirs. Balance customer service needs with Jumeirah’s business needs to achieve Jumeirah sales and cost of sales targets. Maintain and grow positive customer and partner relationships Set and meet customer expectations and facilitate objection handling Create value for own and team’s (where applicable) customers Keep yourself fully updated of all related sales data and plan sales activities keeping in mind cost/benefit, cost of sale and ROI analyses. Attend industry & association networking events in order to broaden relevant commercial contacts Plan and conduct customer entertainments / outlet experiences within the hotel Plan, coordinate and conduct site inspections within the hotel Plan, coordinate and attend designated FAM Trips Responsible for managing & responding to all corporate RFPs related to own accounts Ensure all of customer/partner data is collated and summarized in Jumeirah Sales systems. Deliver brand message to customers.
Industry Hospitality

Description

JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An exciting opportunity has arisen for an Assistant Sales Manager (Leisure & MICE) to join Jumeirah Emirates Towers. The main purpose of this job is to execute the sales & marketing strategy and plan of action related to MICE Market and ensure all business development activities are fully aligned with Jumeirah’s Brand Standards.

The main duties are:

  • Deliver assigned KPI targets (weekly, monthly, yearly).
  • Act as the single point of contact within the SBU for each assigned account
  • Make recommendations to the DOSM on necessary sales plans or strategy revision to increase production from own accounts / industry segment
  • Monitor and feedback to DOSM on competitors’ activities in the market and respond to them appropriately
  • Communicate effectively, both verbal and written, with Global/Regional Sales Offices, SBU-based sales team to effectively implement the corporate sales strategy
  • Communicate effectively to Global/Regional Sales Offices on all issues relevant to own accounts in order to maximize market penetration / exposure
  • Be fully up to date with actual / forecast / budgeted volumes, revenues and occupancies of the hotel
  • Maintain comprehensive awareness of the hotel’s needs (including promotions, offers, USPs, IVTs), mice/leisure market trends, account market share and customer needs
  • Continuously research and prospect for attractive new business within the assigned industry segment/s in order to meet growth targets
  • Take full ownership of own performance. Initiate, implement and update ADPs for assigned customers (and the customers of your direct reports, if any) in line with the departmental guidelines
  • Responsible for 100% account penetration by establishing close relationships at all levels within the assigned accounts
  • Identify sales opportunities and close high value sales.
  • Act (and assist others when required) as a specialist in the assigned industry segment/s keeping yourself updated and informed about all their highs / lows, major movements and trends within the industry segments
  • Collect customer/partner data from own customers and support team in collecting theirs.
  • Balance customer service needs with Jumeirah’s business needs to achieve Jumeirah sales and cost of sales targets.
  • Maintain and grow positive customer and partner relationships
  • Set and meet customer expectations and facilitate objection handling
  • Create value for own and team’s (where applicable) customers
  • Keep yourself fully updated of all related sales data and plan sales activities keeping in mind cost/benefit, cost of sale and ROI analyses.
  • Attend industry & association networking events in order to broaden relevant commercial contacts
  • Plan and conduct customer entertainments / outlet experiences within the hotel
  • Plan, coordinate and conduct site inspections within the hotel
  • Plan, coordinate and attend designated FAM Trips
  • Responsible for managing & responding to all corporate RFPs related to own accounts
  • Ensure all of customer/partner data is collated and summarized in Jumeirah Sales systems.
  • Deliver brand message to customers.

About you:

  • At least 3 years of sales and marketing experience, preferably with an international hospitality company.
  • High level of written and verbal business English
  • Proficient in Microsoft applications
  • Commercially (targets and results) focused
  • Organized and disciplined, dedicated and loyal
  • Interpersonal skills
  • All segment intermediate knowledge and sales skills
  • Work under pressure to meet deadlines

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

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