Job Summary:
We are seeking a dynamic and highly motivated Assistant Outlet Manager to assist in the daily operations of our Food & Beverage outlets. You will be responsible for managing both front and back-of-house operations to ensure exceptional guest experiences while achieving financial targets. The role requires effective team leadership, consistent service improvement, and operational excellence.

Responsibilities:

• Prepare employee schedules based on operational forecasts, ensuring adequate staffing at all times.
• Conduct regular training sessions to maintain service consistency and develop staff skills.
• Evaluate team performance and provide ongoing coaching, feedback, and support.
• Oversee the timely setup of outlets according to meal settings and operating hours.
• Ensure high standards for welcoming and seating guests, guaranteeing an excellent hospitality experience.
• Maintain strong relationships with patrons to encourage repeat business and loyalty.
• Conduct regular walkthroughs of outlets to ensure cleanliness, service quality, and maintenance standards.
• Provide recommendations for F&B service enhancements based on guest feedback and industry trends.
• Manage and grow the database of regular guests for targeted marketing and personalized service.
• Collaborate with Marketing, Sales, and Front Office teams for successful promotional activities.
• Identify and implement revenue generation opportunities within the outlets.
• Ensure compliance with health, safety, and hygiene standards in all service areas.
• Handle guest complaints professionally and take immediate corrective action when needed.
• Assist in inventory management, procurement, and cost control to meet financial goals.

Requirements:

• Degree in Hospitality, Food & Beverage Management, or related field.
• Previous experience in Food & Beverage operations, with advanced knowledge of beverages.
• Proficiency in MS Office, POS systems, and Windows; knowledge of Micros is a plus.
• Strong leadership and team management skills, with experience in supervising staff.
• Excellent written and spoken English communication skills; additional languages are an advantage.
• Ability to work in a fast-paced, multicultural environment and handle pressure effectively.
• Solid understanding of F&B trends, customer preferences, and service best practices.
• Proven ability to drive guest satisfaction and meet financial performance targets.
• Well-presented with a proactive and customer-focused mindset.
• Ability to work flexible hours, including weekends and holidays.