Assistant Manager, VIP Services (UAE National) – Atlantis the Palm

at Kerzner International
Published November 17, 2023
Location Dubai, United Arab Emirates
Category Customer Service / Reservations / Telecalling  
Job Type Full-time  


Assistant Manager, VIP Services (UAE National) - Atlantis the Palm


At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.


About The Role

As an Assistant Manager, VIP Services you will assist and lead the day-to-day VIP Services operation, ensuring exceptionally high standards of service delivery, training, personalisation, professionalism and guest needs are seen to. You will be responsible for servicing and assisting our VIP guests in a 24/7 operation, creating and delivering bespoke experiences which maximise all the world-class experiences that Atlantis Dubai has to offer. In addition to all operational needs within the VIP Services department, the Assistant Manager will coach team members, delivery department KPIs, look for ways to enhance service offerings and where necessary, lead the performance management / disciplinary process of team members with guidance from the Head Butler or VIP Services Manager. An ideal candidate must demonstrate a clear passion for service, people, training and willingness to learn various areas of resort operations through a highly detailed, organised and ‘on the ground’ approach.


About You

If you have a Diploma or Associate Degree or alike, in a related field with extensive luxury 5-star Butler experience with a minimum of 2 years of working with VIP clients, then we invite you to apply for this unique opportunity! You should be an approchable, enthusiastic individual that handles any situation with a positive attitude.


Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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