Job Summary:
We are seeking an enthusiastic and detail-oriented Assistant Manager – Telecommunications at Madinat Jumeirah Resort. This role involves providing outstanding support and service to hotel guests, ensuring their needs are met promptly to enhance their overall experience.

Responsibilities:

• Provide guests with comprehensive information about hotel amenities, services, local attractions, and directions, addressing inquiries accurately and promptly.
• Assist guests in booking reservations, arranging transportation, and organizing special requests or activities to enhance their stay.
• Address and resolve guest complaints and concerns professionally and efficiently, escalating issues to the appropriate department as needed.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are clean, well-maintained, and ready for occupancy.
• Act as a liaison between guests and various hotel departments to facilitate communication and ensure all guest needs are met effectively.
• Maintain accurate records of guest requests, preferences, and feedback to provide personalized service and improve guest satisfaction.
• Assist guests with billing inquiries, processing payments, and providing receipts, ensuring accuracy and transparency in all transactions.
• Support the coordination and execution of guest events, meetings, and special occasions, ensuring all arrangements meet guest expectations.
• Monitor the lobby area, reporting any suspicious activities and ensuring the safety and security of guests and hotel property at all times.
• Train and mentor junior staff, fostering a positive and collaborative team environment.
• Implement and maintain standard operating procedures to enhance guest service and operational efficiency.

Requirements:

• UAE National as per government requirements.
• Minimum of a high school diploma; higher education in Hospitality or Management is preferred.
• 1-3 years of experience in a similar role within the hospitality industry.
• Effective communication skills in both English and Arabic.
• Strong written and verbal communication skills.
• Demonstrated leadership and team management abilities.
• Detail-oriented with excellent problem-solving and conflict resolution skills.
• Proficient in using hotel management software and telecommunications systems.
• Ability to work in a fast-paced environment while maintaining a positive attitude.

Level of Education:

• Minimum of a high school diploma; degree in Hospitality Management or a related field preferred.

Work Hours:

• Full-time position, including shifts, weekends, and holidays as required.

Experience in Months:

• Minimum of 12 to 36 months (1-3 years) in a similar role within the hospitality sector.