Assistant Manager (Seasonal) – Guest Relations

at Burj Al Arab
Published June 4, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities Prepare the VIP arrivals list, allocating designated managers and butlers. Inspect rooms/suites of top VIPs on arrival and staying in house. Assist with group registration when required and supervise special room drops for VIP guests or groups prior to arrival. Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur. Attend to the special requests made by VIP guests either prior to, during, or after their stay. Perform any related duties and special projects as requested by the Guest Relations Manager. Assist with tasks of the Guest Relations Manager with their duties and be fully in charge of the department in their absence. Provide regular feedbacks for the team ensuring team follows company procedures and standards, diagnose departmental progress, ensures that departmental systems are in place to support the accomplishment of hotel goals. Participate in designing training programs for subordinates, carry out and record training within the department as required.  Cover Duty Manager shifts as required.
Industry Hospitality

Description

JOB DESCRIPTION

About Jumeirah Group:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey.

Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for an Assistant Guest Relations Manager to join Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

  • Prepare the VIP arrivals list, allocating designated managers and butlers.
  • Inspect rooms/suites of top VIPs on arrival and staying in house.
  • Assist with group registration when required and supervise special room drops for VIP guests or groups prior to arrival.
  • Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
  • Attend to the special requests made by VIP guests either prior to, during, or after their stay.
  • Perform any related duties and special projects as requested by the Guest Relations Manager.
  • Assist with tasks of the Guest Relations Manager with their duties and be fully in charge of the department in their absence.
  • Provide regular feedbacks for the team ensuring team follows company procedures and standards, diagnose departmental progress, ensures that departmental systems are in place to support the accomplishment of hotel goals.
  • Participate in designing training programs for subordinates, carry out and record training within the department as required.
  • Cover Duty Manager shifts as required.

About you:

  • Minimum 1 year experience in managerial position or 2 years experience in supervisory role at Front Office or Guest Relations Department at Luxury Establishment or Hotel.
  • Sufficient computer knowledge (Microsoft Office, HotSOS, and Opera PMS).
  • Fluency in the English language.
  • Additional language would be an advantage.
  • Strong leadership, communication, and influencing skills to engage others without requiring direct authority.

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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