Job Summary:
The Assistant Manager - Front Office oversees the daily operations of the front office, including guest services, cash control, staffing, and team development. The role requires strong leadership, customer service skills, and knowledge of all front office functions to ensure smooth operations, particularly during weekends or in the absence of the Front Office Manager.

Responsibilities:

• Supervise and support front desk staff to ensure excellent guest service and efficient operations.
• Oversee shift closings, room deposits, and cash control for agents.
• Train and develop Front Desk Agents, ensuring adherence to hotel policies and procedures.
• Prepare staffing schedules, monitor labor costs, and manage payroll in line with budget targets.
• Conduct daily briefings to communicate important information to staff and resolve any issues.
• Review daily arrivals, manage house counts, and address any room-related problems.
• Perform check-in/check-out procedures and handle guest inquiries professionally.
• Collaborate with other departments, including housekeeping and restaurant, for seamless service delivery.
• Implement emergency procedures and act as the key point of contact during weekends and when other managers are offsite.

Requirements:

• Minimum of 2 years of hospitality experience with supervisory responsibilities.
• Strong organizational, time-management, and problem-solving skills.
• Proficient in Opera or other hotel management systems.
• Excellent verbal and written communication skills in English.
• Proficiency in Microsoft Word and Excel.

Level of Education:
Bachelor’s degree in Hospitality or a related field is preferred.

Work Hours:
Full-time, with flexibility for weekends and shifts.

Experience in Months:
At least 24 months of experience in a front office or hospitality supervisory role.