Assistant Manager – Front Office

at Burj Al Arab
Published June 3, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities Conducts the daily briefing on the respective shift and ensure that the department is properly staffed with briefed and well groomed colleagues. Plan the daily operation to ensure guests rooms will be ready and if not that there is a plan for early arrivals, late departures. Maintains open line of communication, being the first person to be contact for any guest incidents. Ensures guest complaints are logged and feedbacks are handled effectively and efficiently by supervising team members, delegating responsibilities and liaising with other related departments. Recognizes all repeat and important guests, and builds rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements. Leads, motivates & continuously develops the subordinated team in order to maximise colleague productivity, departmental revenue, guest satisfaction & department COS scores. Plan, control and maintain overtime, Annual Vacation Plan, Weekly Duty Rosters and special staffing requirements. Handling group arrival and assist for their billing.  Analyses Mystery Customer information, Profile Quality scores & LQA results, communicates them to the team and develops Corrective Actions, as needed. Dealing with large groups and delegations, arrange their billing and monitor their arrival and departure experience. Conduct and follow up on appraisals, step by steps.
Industry Hospitality

Description

JOB DESCRIPTION

About Jumeirah Group:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey.

Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job:

An opportunity has arisen for an Assistant Front Office Manager to join Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

  • Conducts the daily briefing on the respective shift and ensure that the department is properly staffed with briefed and well groomed colleagues.
  • Plan the daily operation to ensure guests rooms will be ready and if not that there is a plan for early arrivals, late departures.
  • Maintains open line of communication, being the first person to be contact for any guest incidents. Ensures guest complaints are logged and feedbacks are handled effectively and efficiently by supervising team members, delegating responsibilities and liaising with other related departments.
  • Recognizes all repeat and important guests, and builds rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements.
  • Leads, motivates & continuously develops the subordinated team in order to maximise colleague productivity, departmental revenue, guest satisfaction & department COS scores.
  • Plan, control and maintain overtime, Annual Vacation Plan, Weekly Duty Rosters and special staffing requirements.
  • Handling group arrival and assist for their billing.
  • Analyses Mystery Customer information, Profile Quality scores & LQA results, communicates them to the team and develops Corrective Actions, as needed.
  • Dealing with large groups and delegations, arrange their billing and monitor their arrival and departure experience.
  • Conduct and follow up on appraisals, step by steps.

About you:

  • Minimum of 2 years previous experience as Front Office Assistant Manager or Duty Manager in a 5-star environment.
  • Computer literate with knowledge of MS Office, Property Management System (preferably Opera).
  • High level of written and verbal business English.
  • Additional language (preferably Chinese) would be an advantage.

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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