Assistant Manager – Front Office

at Jumeirah Emirates Towers
Published May 30, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities To ensure, through effective supervision, that all operational services function with the utmost efficiency. To report any shortcomings and to recommend appropriate or corrective action to the Front Office Manager / Assistant Director of Rooms.  To meet and escort all arriving VIPs and ensure that their needs are satisfied, their luggage is swiftly sent to their rooms and they are checked-in in a courteous and efficient manner and escorted to their rooms without delay. To establish any special requests. To entertain regular and potential clients as requested by the Management.   To implement an efficient method for standard quality checks in all operational departments as per LQA standards. To ensure that all VIP rooms are checked prior to the arrival of the guest. To conduct regular room inspections and liaise with the Housekeeping Department on deviation from standard set-ups. To assist Front Office operation during peak periods / meal periods. To be fully conversant with all Hotel, Fire and Emergency procedures and bomb threat procedures. To be fully conversant with all legislation pertaining to the hotel operation. To attend the AM/PM briefing providing a full and comprehensive update of all current, pending and outstanding issues. To assist on cover for night shift if needed. To effectively handle and resolve any guest problems or complaints in the hotel in accordance with the company’s Complaint Handling Procedure. To contribute to regular departmental communication meetings, to keep colleagues informed of progress of hotel objectives, special events, further improvement plans and guest comments. To ensure all project deadlines are met and submitted in a timely manner. To train Team Leaders and Guest Services Executives and supervise them in the performance of their duties.  To conduct performance evaluations and disciplinary meetings when needed. To communicate closely with the Night Manager and other Assistant Managers to ensure follow-up on any special problems, guest requests, etc. Cover night manager operations on a rotational basis and as and when required based on operational necessity.  To review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, etc. and to escort V.I.P.'s and Return Guests to their rooms. To inspect guest rooms and tour the hotel during each shift, completing maintenance requests as needed. To assist other departments as required in resolving problems.  The ability to handle guest problems and complaints, keeping the Front Office Manager/ Assistant Director of Rooms well-informed as to problems and action taken. To assist the Front Office Manager / Assistant Director of Rooms in ensuring that the Departmental Operational Budgets are in line and costs are strictly controlled. To be conversant with the monthly financial results in sales and cost areas ensuring all opportunities are maximized. To control room rate availability on full-house nights to maximize occupancy and revenue and protect guaranteed reservations. The ability to handle relocation of guests according to established procedures.  The ability to maintain close contact with other hotels with regard to their status on full-house nights. To ensure adherence to all credit procedures in Reception and follows up on credit problems with Credit Manager and Front Office Manager. To review all Paid Outs, Rebates, Petty Cash disbursements, Direct Billings.  To check cashiers work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.
Industry Hospitality

Description

JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An exciting opportunity has arisen for an experienced Assistant Manager to join the Front Office team in Jumeirah Emirates Towers. The main purpose of this role is to assist with the smooth and efficient running of the Hotel Operation and all related Guest Services, achieving maximum sales and guest satisfaction whilst adhering to the standard of service required by the hotel. To provide care and assistance to guests during their stay and deliver where necessary professional service recovery. Your key responsibilities will include:

  • To ensure, through effective supervision, that all operational services function with the utmost efficiency.
  • To report any shortcomings and to recommend appropriate or corrective action to the Front Office Manager / Assistant Director of Rooms.
  • To meet and escort all arriving VIPs and ensure that their needs are satisfied, their luggage is swiftly sent to their rooms and they are checked-in in a courteous and efficient manner and escorted to their rooms without delay. To establish any special requests.
  • To entertain regular and potential clients as requested by the Management.
  • To implement an efficient method for standard quality checks in all operational departments as per LQA standards.
  • To ensure that all VIP rooms are checked prior to the arrival of the guest.
  • To conduct regular room inspections and liaise with the Housekeeping Department on deviation from standard set-ups.
  • To assist Front Office operation during peak periods / meal periods.
  • To be fully conversant with all Hotel, Fire and Emergency procedures and bomb threat procedures.
  • To be fully conversant with all legislation pertaining to the hotel operation.
  • To attend the AM/PM briefing providing a full and comprehensive update of all current, pending and outstanding issues.
  • To assist on cover for night shift if needed.
  • To effectively handle and resolve any guest problems or complaints in the hotel in accordance with the company’s Complaint Handling Procedure.
  • To contribute to regular departmental communication meetings, to keep colleagues informed of progress of hotel objectives, special events, further improvement plans and guest comments.
  • To ensure all project deadlines are met and submitted in a timely manner.
  • To train Team Leaders and Guest Services Executives and supervise them in the performance of their duties.
  • To conduct performance evaluations and disciplinary meetings when needed.
  • To communicate closely with the Night Manager and other Assistant Managers to ensure follow-up on any special problems, guest requests, etc.
  • Cover night manager operations on a rotational basis and as and when required based on operational necessity.
  • To review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, etc. and to escort V.I.P.'s and Return Guests to their rooms.
  • To inspect guest rooms and tour the hotel during each shift, completing maintenance requests as needed.
  • To assist other departments as required in resolving problems.  The ability to handle guest problems and complaints, keeping the Front Office Manager/ Assistant Director of Rooms well-informed as to problems and action taken.
  • To assist the Front Office Manager / Assistant Director of Rooms in ensuring that the Departmental Operational Budgets are in line and costs are strictly controlled.
  • To be conversant with the monthly financial results in sales and cost areas ensuring all opportunities are maximized.
  • To control room rate availability on full-house nights to maximize occupancy and revenue and protect guaranteed reservations. The ability to handle relocation of guests according to established procedures.  The ability to maintain close contact with other hotels with regard to their status on full-house nights.
  • To ensure adherence to all credit procedures in Reception and follows up on credit problems with Credit Manager and Front Office Manager.
  • To review all Paid Outs, Rebates, Petty Cash disbursements, Direct Billings.
  • To check cashiers work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.

About you:

In order to be considered for this role, you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

  • Degree from accredited University in Hotel and Restaurant Management, Business Administration or related major
  • Ability to learn multiple computer software and accurately input information into the systems
  • Expert knowledge of Opera is preferred and Opera Cloud (desired)
  • MS office applications (Level of expertise – Intermediate)
  • Minimum of 4 years luxury hospitality experience in a managerial role
  • Experience working in a multi-cultural environment

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

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