Assistant Manager – Concierge – Burj Al Arab
| Published | July 1, 2024 |
| Location | Dubai, United Arab Emirates |
| Category | Chefs / F&B / Housekeeping / Hospitality |
| Job Type | Full-time |
| Responsibilities | Ensure guest satisfaction from arrival to departure in accordance to the LQA and Jumeirah standards. Manage Concierge daily operation of the department. Have an in-depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation provided by the hotel and in the city. Maintain a constantly updated database with extensive information about city highlights, events and attractions. Be aware of all daily events in the hotel. Arrange tickets for theatre, sporting events and local attractions. Make and confirm dining reservations. Ensure all E-Butler conversations and requests are attended to and completed, with digital itineraries complete and shared with guests. Ensure all guests e-mails are properly answered within 12-hours. Liaise with Transportation Department for all transportation arrangements. Organize helicopter flights from/to the Burj Al Arab helipad and ensure all landing charges are paid by helicopter company. Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history. Work closely with the Front Office Team, Guest Relations, Service One, Transportation and Bell, Housekeeping, restaurants teams, and other departments to ensure best guest service delivery. Maintain and update daily record via E-Concierge of all guest requests, reservations and confirmations for guests and keep track of all reservations. Address any glitch to ensure rectification, recovery and guest satisfaction. Perform administrative tasks in absence of Chief Concierge. |
| Industry | Hospitality |
Description
About the Company:
Jumeirah, a member of Dubai Holding and a global luxury hotel company, operates a world-class portfolio of 26 properties, comprising beachfront resorts, city hotels, and luxury serviced residences across the Middle East, Europe, and Asia.
Jumeirah's hotels and resorts are renowned for their prestigious and captivating properties; from the iconic Jumeirah Burj Al Arab in Dubai and the luxurious Arabian palaces at Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island, the all-villa luxury resort in Bali, and the art-inspired Jumeirah Capri Palace in Italy. Jumeirah’s commitment to exceptional service and guest experiences is evident in each property, from the modern twist on British classics at Jumeirah The Carlton Tower in London to the futuristic setting of Jumeirah Nanjing in China.
About Jumeirah Group:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests' stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey.
Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Job Summary: An opportunity has arisen for an Assistant Concierge Managerto join Burj Al Arab Jumeirah.
Requirements:
- A minimum of 3 years’ experience in a 5-star hotel and 2 years’ experience as Concierge Team Leader in a 5-star hotel.
- Excellent command of English (written and oral) – Fluency in other languages is an advantage.
- Strong knowledge of computer programs such as MS Office, Opera, HotSos, E-Butler/E-Concierge.
- Strong listening skills.
Responsibilities:
- Ensure guest satisfaction from arrival to departure in accordance to the LQA and Jumeirah standards.
- Manage Concierge daily operation of the department.
- Have an in-depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation provided by the hotel and in the city.
- Maintain a constantly updated database with extensive information about city highlights, events and attractions.
- Be aware of all daily events in the hotel.
- Arrange tickets for theatre, sporting events and local attractions.
- Make and confirm dining reservations.
- Ensure all E-Butler conversations and requests are attended to and completed, with digital itineraries complete and shared with guests.
- Ensure all guests e-mails are properly answered within 12-hours.
- Liaise with Transportation Department for all transportation arrangements.
- Organize helicopter flights from/to the Burj Al Arab helipad and ensure all landing charges are paid by helicopter company.
- Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history.
- Work closely with the Front Office Team, Guest Relations, Service One, Transportation and Bell, Housekeeping, restaurants teams, and other departments to ensure best guest service delivery.
- Maintain and update daily record via E-Concierge of all guest requests, reservations and confirmations for guests and keep track of all reservations.
- Address any glitch to ensure rectification, recovery and guest satisfaction.
- Perform administrative tasks in absence of Chief Concierge.
Required Skills:
- Strong listening skills.
Required Education:
Work Hours: 8 Hours a Day
Experience in Months: 60
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.