Assistant Manager, Airport Services  (11523)

at Kerzner International
Published May 22, 2024
Location Dubai, United Arab Emirates
Category Chefs / F&B / Housekeeping / Hospitality  
Job Type Full-time  
Responsibilities - Assist the Airport Services Manager in overseeing the day-to-day operations of airport services, including arrival and departure procedures, transportation arrangements, and guest assistance. - Supervise airport service agents to ensure efficient and courteous handling of guest arrivals and departures, luggage handling, and transportation coordination. - Collaborate with airline partners, ground handlers, and airport authorities to streamline operations, resolve issues, and maintain strong relationships to enhance the overall guest experience. - Monitor service quality, compliance with safety and security protocols, and adherence to operational standards to ensure a smooth and welcoming experience for guests. - Support the implementation of training programs, service enhancements, and process improvements to optimize efficiency and guest satisfaction.
Industry Hospitality

Description

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

 

About the Role:
As the Assistant Manager, Airport Services at Atlantis Dubai located in Dubai International Airport, you will play a crucial role in managing and coordinating airport services to ensure a seamless and exceptional experience for guests arriving and departing from the resort. Reporting to the Manager, Transport of Atlantis Dubai, you will oversee a team of airport service agents, handle logistics, and collaborate with various stakeholders to uphold the high standards of guest service and hospitality that Atlantis Dubai is renowned for.

Key Responsibilities:
- Assist the Airport Services Manager in overseeing the day-to-day operations of airport services, including arrival and departure procedures, transportation arrangements, and guest assistance.
- Supervise airport service agents to ensure efficient and courteous handling of guest arrivals and departures, luggage handling, and transportation coordination.
- Collaborate with airline partners, ground handlers, and airport authorities to streamline operations, resolve issues, and maintain strong relationships to enhance the overall guest experience.
- Monitor service quality, compliance with safety and security protocols, and adherence to operational standards to ensure a smooth and welcoming experience for guests.
- Support the implementation of training programs, service enhancements, and process improvements to optimize efficiency and guest satisfaction.

About You:
- Previous experience in airport services, guest relations, or hospitality operations, preferably in a luxury hotel or resort environment.
- Strong leadership skills with the ability to motivate and guide a team in a fast-paced airport setting.
- Excellent communication and interpersonal abilities, with a customer-centric approach and a passion for delivering exceptional service.
- Knowledge of airport operations, baggage handling procedures, and relevant regulations.
- Detail-oriented, organized, and adaptable to changing circumstances in a dynamic airport environment.

 

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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