Job Summary:
We are looking for a dedicated Front Office Agent to join our team. In this role, you will be responsible for providing exceptional service to our guests, ensuring smooth check-ins and check-outs, and handling all cashiering transactions. The ideal candidate will have a keen eye for detail and the ability to meet guests' specific needs throughout their stay, offering personalized service and solutions.

Responsibilities:

• Ensure smooth and efficient check-ins and check-outs for all guests.
• Handle all cashiering transactions promptly and accurately, ensuring proper reconciliation at the end of each shift.
• Provide guests with information about hotel services, amenities, and local attractions.
• Address guest requests, concerns, and special needs in a professional and timely manner.
• Manage room reservations and coordinate with other departments to ensure guest satisfaction.
• Assist in handling guest complaints and resolving any issues to maintain a high level of guest satisfaction.
• Maintain accurate guest records, ensuring all information is correctly logged and processed in the system.
• Follow standard operating procedures for night audits and daily reporting.
• Maintain a professional and welcoming demeanor at all times, ensuring a positive experience for all guests.
• Assist in upselling hotel services and amenities to enhance the guest experience.
• Stay updated on hotel policies, events, and promotions to provide informed recommendations to guests.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and service excellence.

Requirements:

• Proven experience as a Front Office Agent, Receptionist, or Guest Service Agent in a luxury hotel or resort.
• Familiarity with hotel reservation systems such as Opera or similar platforms.
• Excellent communication skills with fluency in English; additional languages such as Russian, Arabic, Chinese, French, Spanish, Italian, or German are highly desirable.
• Strong problem-solving abilities and a passion for delivering personalized service to guests.
• Ability to manage multiple tasks and work under pressure in a fast-paced environment.
• A professional appearance and a positive, customer-focused attitude.

Level of Education:
Bachelor’s Degree in Hospitality Management or a related field is preferred.

Work Hours:
Full-time, rotational shifts, including night shifts, weekends, and holidays.

Experience in Months:
Minimum of 24 months of experience in Front Office or a similar guest-facing role.