About the Company:

Kerzner International, a global leader in luxury hospitality, is renowned for its iconic resorts and innovative guest experiences. Founded by South African entrepreneur Sol Kerzner in 1994, the company operates under distinguished brands such as Atlantis, One&Only Resorts, and Mazagan Beach & Golf Resort. Known for their breathtaking locations and exceptional service, Kerzner properties combine opulence with a deep respect for local cultures and environments. Atlantis resorts are famous for their expansive water parks and marine habitats, while One&Only offers ultra-luxurious, intimate retreats. With a commitment to excellence, sustainability, and community engagement, Kerzner International continues to redefine luxury travel and create unforgettable experiences for its guests.

SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.

Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide.

Job Summary: The Agent of the Connectivity Center is responsible for pre-arrivals processes and answering incoming calls, directing calls to the appropriate departments or guest rooms, and providing information and assistance to hotel guests. They will be responsible for unlocking the Guest potential through warmth, precision, agility and being united, tailoring every aspect of their stay to exceed their expectations

Requirements:

The successful candidate should have previous experience in hospitality and customer service. The role requires excellent communication and customer service skills and a genuine desire to serve and assist guests. You are expected to have an excellent service attitude, sense of urgency, be organized, diligent, dynamic, and always presentable. Proficiency in Microsoft Office products, Sevenrooms, ALICE, OPERA, SAGA, and MITEL systems is essential. The role requires availability for a 24/7 operation.

Responsibilities:

The Connectivity Center Agent handles pre-arrival processes, answers and directs calls, and assists guests with information. They aim to exceed guest expectations by delivering warm, precise, and agile service.

Required Skills:

The role requires excellent communication and customer service skills and a genuine desire to serve and assist guests.

Required Education: Bachelor's Degree

Work Hours: 8 Hours a Day

Experience in Months: 24

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.