Krishna P.B
Email: krishna.prem@hotmail.com
Ph.: +971 588709982

Objective

Hotel Management Professional with more than 6 years of work experience in the hotel industry. Highly dedicated and accomplished motivated individual with an exceptional work ethics and customer service record to exceed the employer’s expectations in a highly stimulating and challenging environment.

Skills

• Trusted key holder
• Exceptional communicational skills
• Quick Learner
• Strong Guest relations
• Creative problem solver
• People Management Skills
• Good Listener

Experience Summary

COMPANY NAME: LEMONTREE HOTEL, BANGALORE
DURATION: - 11TH June 2018 to 31st December 2018
DESIGNATION: Asst. Front Office Manager

COMPANY NAME: DAVANAM SAROVAR PORTICO SUITES BANGALORE
DURATION: - 1st April’ 2015 to 5th June 2018
DESIGNATION: Duty Manager

COMPANY NAME: HOWARD JOHNSON BENGALURU HEBBAL
DURATION: -12TH April’ 2014 to 31st March 2015
DESIGNATION: Guest Service Executive

COMPANY NAME: CITRUS HOTEL AND RESORT BANGALORE
DURATION: -26 August’ 2012 to 31st March’ 2014
DESIGNATION: Guest Service Associate, Guest Service Supervisor

ACCOUNTABILITIES:

• Ensuring guests have a smooth running stay at the hotel
• Organizing the customer welcome and care provided by my team.
• Supervising the work of the Guest Relations & Front Office and supervisors of my team.
• Develops high quality relationships with guests from the moment they arrive and throughout their stay, in order to foster loyalty.
• Taking into account and anticipating guest’s needs.
• Handling any guest’s complaints that cannot be settled directly by team members and providing a rapid solution.
• Ensuring that the pricing policy and internal audit procedures are duly applied.
• Ensuring that information is passed on to other departments as necessary and to the other members of the department.
• Keeping track of the standard of services delivered, based on guest’s comments and quality audits.
• Ensure company standards of operation, sanitation, accident, and service delivery is adhered.
• Work closely with finance department and the controllers to control the Front of the House Profit and Loss outcome.
• Ensure that all team members have the training and the resources to carry out their responsibilities.
• Responsible for training and skill development of Front Office team. Developed and implemented skill matrix based on Standard Operating Procedures compared against ability levels of staff.
• Responsible for maintaining the service standards and ethics set by the management.
• Responsible for planning and execution of the monthly training calendar/plan according to departmental requirements in order to increase staff productivity and improve standards.
• Preparing report to the management about the anticipated room’s occupancy, reservation patterns, expected check-in and check-out.​​
• Handling group arrivals and departures.
• Handling closure of High balance.
• Handling room reservations calls and mails
• Worked as a Night Auditor and checked all the working done by the Front office at the Day time and run the Night Audit. .
• Credited of gaining maximum Guest Expectation Met and Served (L.T.S) points for Front Office

Education
Degree
Institution / Board
Year of Passing

GRADUATION

BES College Bangalore (Bangalore University)

2012

PRE UNIVERCITY

BES College Bangalore (Bangalore University)

2010

SSLC

St.Micheals Convent

2007

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Technical Profile

• MS Office
• Opera
• Outlook Mailing System
• IDS
• Onity
• Protel
• WINHMS

ACHIEVEMENTS

• Departmental Champion for various months at DAVANAM SAROVAR PORTICO SUITES/ HOWARD JOHNSON BENGALURU HEBBAL & CITRUS HOTEL AND RESORT BANGALORE
• Awarded as the best Employee of the Year at CITRUS HOTEL AND RESORT BANGALORE
• Departmental Trainer for Front Office at DAVANAM SAROVAR PORTICO SUITES

Declaration:

I do here by declare that all the particulars mentioned above are truth to the best of my knowledge and belief.​
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