• Identify, develop and qualify new business for the company through approaching new business customers, as defined on the local sales KPI’s and to build strategic relationships with new business prospect and the key contacts to ensure that future new business development is planned in advance.
• Researching organizations and individuals online to identify new leads, potential new markets and the needs of other companies and learning who makes decisions about purchasing
• Contacting potential clients via email or phone to inform them about new developments in the company’s products, to establish rapport and set up meetings, planning and overseeing new marketing initiatives and attending conferences, meetings, and industry events.
• Developing quotes and proposals, negotiating and renegotiating by phone, email, and in person
• Undertake cross selling and up selling within existing customer base to further develop account potential through airfreight, sea freight, and road freight, value added products and contract logistics to increase the revenue and leverage relationships in order to better penetrate the market.
• Facilitate regular meetings with the relevant operations staff to evaluate performance, receive updates from clients on challenges, monitors account performance through regular review meetings with them (example - finance, billing, quality) to ensure all aspects of the business is in track, reviews small/inactive businesses to cancel or grow the business discussing the future plans and providing marketing support and knowledge within the company for all products and services
• Undertake sales presentations, sales displays and PowerPoint to customers and business communities to present to the company and its products and services.
• Capitalize on value creation opportunities to maintain close working relationships with the Customer Service, Operations and Contract Logistics team to develop creative workable solutions to customer needs.

• Greet customers in a timely, professional and personable manner.
• Ensure proper presentation, organization, storage, cleanliness and replenishment of the stock.
• Provide outstanding support to the customers on floor or over the phone by understanding their needs and recommending the apt piece of jewelry for right occasions. Also provide exceptional service to resolve any sort of grievances as and when they arise.
• Up sell, cross sell and suggestive sell of products to customers to maximize the sales and shop productivity.
• Maintain effective database and excellent customer relations by regular follow-ups on purchases, suggest new arrivals, invite them for upcoming events or one-to-one appointments.
• Effectively able to multi-task numerous responsibilities with minimal supervision.
• Manage administrative work through filing, inventory, customer order follow-ups, performing daily opening and closing procedures and reconciliations, KPIs CR books and other operational tasks.
• Work as a cooperative team member to provide the highest level of CS to hit the target.
• Record sales and market research information and provide accurate feedback on future buying trends to the managers to enhance sales success with potential clients.
• Attended product training classes and seminars and participated in pre-selling drives to maximize sales
• Educate customers about warrantees and guarantees of sold pieces and ensure that all documentation is included with the bagged product
• Send out thank you notes to customers and keep them in the loop regarding new arrivals
• Perform some non-selling functions like gift-wrapping, designing the visual merchandise of the show cabinets, carry out repairs and adjustments, provide a jewelry cleaning service, and depositing money at the bank account.

• Greets and meets customers on arrival at the shop
• Listens attentively to a customer’s needs and gives explicit explanation to satisfy such a customer
• Presents the customer with the needed jewelry and information, such as pricing; and gives a discount if need be
• Takes charge of all the inventories in the shop by entering them into the computer system
• Helps in the daily display of all items that are available for sale in the shop
• Entertains customers and answers questions respectfully
• Ensures regular increase in sales of jewelry products
• Introduces sales promotion to customers so as to entice them to make purchases
• Strictly adheres to company policies
• Explains warrantees and guarantees on each piece purchased by a customer
• Ensures all documents relating to the purchase of any jewelry are also bagged with the goods purchased
• Sends appreciation messages to customers and keeps them informed concerning latest arrivals
• Ensures that all pieces of jewelry are returned to their secured places after the day’s business
• Ensures the proper display of company signage in order for customers to easily locate the jewelry shop.

• Coordinate freight and distribution (land, sea and air freight), set-up lead time and monitor the
• Movement of goods from ports to destinations.
• Prepare reports for all import/ export products and programs and manage all communication with all
• International customer offices and perform required tests on all products.
• Maintain liaison with all companies involved in each deal; follow-up and resolve any concerns/problems
• Prepare and coordinate import/export documentation.
• Evaluate letter of credit documents and collaborate with accounting department to ensure timely
• Financial obligations.
• Negotiate freight rates and handle traffic and customs concerns.
• Monitor and track containers from ports to destinations to ensure shipments arrive on a timely basis.
• Manage and control inventory and coordinate distribution schedules.
• Identify new business opportunities in international markets for the company’s client base.
• • marketed company products to current clients and prospects.
• • promote and sell Europe and Chinese technology to the Middle East for the all required home decors.
• Conduct research on market conditions and consumer demands in local, regional and international
• Markets to set sales and pricing levels of goods.
• Making accurate, rapid cost calculations, and providing customers with quotations and negotiate it.
• Representing the organization at trade exhibitions, events and demonstrations.