Mohammed Arfath
Email : arfathmohammed03@gmail.com
Mobile : 00971-522580106
Address : hor-al-anz deira Dubai
Personal Statement
A reliable, trustworthy and conscientious Coordinator that is able to multi-task, handle pressure, work as part of a team, I’ve been using my extensive experience of the banking industry to develop superb organizational, problem solving and coordination skills. Always would like to explore new territories and push existing limits in managing the team. I’m currently looking for other suitable opportunity within your organization that will not only challenge me profession but also allowing me to develop my knowledge & potential further.
Career Snapshots
▪ Worked as a “Customer service manager” in Vibes healthcare LTD india from Feb 2018 to march 2019.
▪ Worked as a “Coordinator” - Credit Cards Outbound (sept, 2015 to nov, 2016) - Tanfeeth, Emirates NBD.
▪ Worked as a “processor” in Back Office FZ LLC, Dubai-U.A.E from August 2012 to August 15.
Current job role description
1) Plan, directs, and coordinates activities of executives engaged in receiving, investigating, evaluating, and settling complaints claims of telegraph customers.
2) Direct the team to investigate complaints, like those concerning rates or service.
3) Analyze reports of findings & recommends response to complaint, considering nature complexity of complaint.
4) Review actions of subordinates to make sure settlements are made correctly.
5) Authorize retention of data preparation of documents for use during customer inquiries.
Proven Job Role
I do credit card applications sourcing through Finnone, scanning through BPM, filing and send a report at the end of the day for application sourced. And taking calls giving customer service to clints who applied for credit card.Mainly focusing in assigning leads to the in-house team and provide daily follow ups also I manage urgent documents pickups and processing. After I receive the application, I check eligibility and sale validity, where I have to insure there is no discrepancies, I check customers’ statements through Siebel CRM, signatures through SIGCAP and all documents are provided and clear.
Daily extract canceled and rejected cases, highlight doable or not doable cases and follow up on each and every case with the sales agent to resolve maximum number of discrepancies to get more approvals.

Worked Back office:
* Credit processor (credit cards). Files received from branches for processing & scanning in BPM & Track soft software.
* Receiving the loan files and credit card files from bank for data entry, document preparation, scanning, validation, and processing.
* Preparing all loan files for scanning like auto loan, personal loan etc.
* Arranging the files in sequence as per the control sheets information.
* Achieving the target given by the company.
Organization : Altruz Call Center.

Designation : Worked as a Indoor sale executive cum call center agent on US process
for 14 months.

Duration : November 2010 to March 2012.

Worked In ICICI Prudential Life Insurance Co. As a Advisor Since 1 Year.
Worked In ARK FAMILY HEALTH AND EDUCATIONAL SOCIETY.
As a Team Leader.
Qualifications
Graduation B.Com.(Comp) from Sarva Bhartiya Shiksha Peth in 2008.
Intermediate from Froebel’s Vocational Junior College with 71% in 2005.
S.S.C from Crown International High School with 58% in 2002.
Trainings – Courses
▪ Anti-Money Laundry 2013 - Tanfeeth, Emirates NBD
▪ Negotiable Skills - Tanfeeth, Emirates NBD
▪ Time Management - Tanfeeth, Emirates NBD
▪ Email Etiquette - Tanfeeth, Emirates NBD
▪ Head Office in Bank products development, Operations, Accounts, Collection, Sales, Call Centre, Customer service, Back office, & Accounting Dep.

Technical Qualification:-

Diploma in Computer Application (DCA).
Diploma in hardware.
Diploma in Ms Office.
Typing speed 50
Operating Systems Windows –98/ 2000, Windows – XP, Windows vista.
Personal Details
Marital Status : Married Nationality : Indian Date of Birth : 06/01/1986 Passport No : S3394301 Visa Status : Visit Visa Language : English, Urdu, Hindi