• Warmly greeting and welcoming customers. • Taking food and beverage orders & serving customers to the expected standard. • Memorising customers’ names and giving them personalised service. • Timely delivery of food and beverages to customers. • Understanding menu content and keeping up to date with any menu changes • Making recommendations from the menu if requested. • Answering guest queries in a polite and helpful manner. • Clearing cutlery and dishes away from tables. 2 • Passing food orders through to the kitchen staff promptly. • Full product knowledge of all menu items and hotel facilities and services • Checking on customers asking if they are enjoying their meals and service. • Ensuring the food service area is left clean and tidy once all the guests have left. • Relaying, preparing and setting tables for the next guests. • Looking after guests with special needs i.e. dietary requirements, allergies.

• Helping to build the business by interacting with guests in a professional, polite and friendly manner. • Providing customers a personalised, friendly and efficient cashiering service using up selling skills where necessary. • Serving customers beverages over the counter after payment is made. • Taking payments from customers via cash and credit cards • Responsible for the accurate and timely allocation of cash. • Banking a large volume of cash daily. • Identifying potential sales leads and referring them to colleagues • Recording of monies received and paid out. • Undertaking till balancing & administration activities in an efficient manner. • Helping to resolve customer complaints. • Training new cashiers. • Sorting, counting, and wrapping currency and coins. • Compiling and maintaining monetary and also non-monetary reports and records. • Balancing cash in the till with receipts.

A four year bachelor's degree.