Line manager & First contact point for front line colleagues in the department. Duty manager for the Establishment. Oversees the operation activities and services by doing random checks and give feedback to the staff.

Key responsibilities
• Elaborates the changes in the Establishment.
• Assigns staff accordingly for peak time and special events
• Oversees / prepare the staff schedule and leave schedule.
• Manages inventory supplies, operational materials & First Aid
• Ensure all maintenance related issues reported and strives to eliminate risks.
• Generates / update attendance reports for HR review.
• Coordinates with HR for staff related / operation related issued and projects.
• Preparing performance appraisals & conduct trainings for the staff.
• Aims to reach the target on revenue generating products.

Accomplishments
• Sales Team (Events) - TIME OUT KIDS Dubai award -Best party venue 2018
• Highest ever Extra revenue generated through up selling products.
• Achieves the 100% mystery shopper results in the department.
• Rewards and recognition project for the staff to make higher job satisfaction.
• Cost saves from the department budget up to 60% against forecaster budget.

Coordinate the operation in the leisure facility in relation to safe operation. central point of information exchange. Ensures to provide information to the Duty Managers.communicate any requests to the respective Departments by phone, radio or mobile. Supervisor for the front line staff at operations to ensure smooth and safe operation on daily Attractions operation. Oversees the operation activities and services by doing random checks and give feedback to the staff.

Key responsibilities
• Coordinating all the phone / Radio calls in the park.
• Communicate with duty managers on park operation.
• Preparing management reports for higher management.
• Raising service requests / purchasing requests (PR)
• Follow up on maintenance and service requests as requested by Duty Managers
• Updating regular trackers, excel sheets, data logs and reports
• Participate in regular crisis management refresher training as required by the department
• Ensure timely communication in the event of a Crisis Event
• First contact point for front line colleagues
• Assisting & handling customer queries & complaints
• Reporting to higher management with performance reports
• Preparing annual appraisals for the staff
• Audits and Administration duties

Key responsibilities
• Operating primary & secondary bank accounts of HSBC customers in Singapore
• Reporting to the top management regarding process related issues and procedural updates
• Monitoring back office operations on adherence to Service Level Agreements & process improvements while adhering to local compliance procedures
• Handling & resolving customer complaints
• Communicating with the business area regarding new procedures, unclear instructions & service failures
• Conducting meetings to ensure quality & obtaining preventative measures for quality assurance

Accomplishments
• Implemented new quality checking procedure – reduced error rate by 20% on daily volume.
• Organized social service projects in order to achieve the department KPI’S
• Team gatherings to improve the team bonding and job satisfaction.

Meeting walk in Clients and assisting while up selling the products.

Key responsibilities
• Providing better after service to ensure customer satisfaction
• Promoting latest brands and products to new and existing customers
• Achieve sales targets

GSC Advanced level - Commerce